First Energy Corp. Manager, Security Operations Center in Akron, Ohio
This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. [SC00] This position reports to the Director of Security & Infrastructure Operations. The SOC (Security Operations Center) Manager is responsible for leading the SOC Team, including but not limited to providing guidance in order to accomplish the objectives of the Transmission Security Operations group. The SOC Manager handles any escalations, issue management, or interactions related to daily SOC operations. This role is responsible for overall day-to-day operations, and for the performance of the SOC Engineers and Analysts. The SOC manager will collaborate with the Transmission Operations, Cyber Security and Physical Security organizations frequently. They will also be the primary point of contact for information sharing with external agencies such as the Department of Energy, Department of Homeland Security and ES-ISAC (Electricity Sector Information Sharing Analysis Center). The SOC Manager is responsible for security tools management, threat management and incident investigation. This role provides guidance and direction for overall SIEM engineering including the adoption of new correlation rules and data feeds. Responsibilities also include generating metrics and reports for executive management. The SOC Manager is responsible for ensuring that Service Level Agreements (SLA’s) are being met, as well as evaluating new technologies and processes for use within the SOC. Responsibilities:
Creating measurable reporting processes to include alarm monitoring, event response, tracking, reporting, and other service areas.
Developing, implement, and maintain best practices, policies, procedures and performance metrics.
Establishing and managing SOC service levels.
Identifying areas of program improvement, expansions of service, customer service improvements, and other evolutionary changes.
Liaison to upper management, other functional areas and internal business organizations.
Liaison to external peer organizations for knowledge exchange.
Maintaining SOC situational awareness to include the following: Sensor status, Systems status, Incident status, Threat environment, and Personnel status - Providing investigation services and coordinating mitigation efforts during an incident.
Providing input on required staffing, software, hardware and support budgets.
Performing resource management for SOC staff.
Conducting performance appraisals of the SOC staff.
Developing and executing SOC staff training plans.
Providing input to contract negotiations for required software, hardware and consulting.
Accomplishing annual SOC and company performance objectives. Qualifications Qualifications
A Bachelor’s Degree in a relevant field.
7+ years of IT, cyber and/or physical security experience preferred.
5+ years of related management, operations, and budget experience.
Certifications such as CISSP, CISM, or SANS preferred.
Strong leadership, excellent oral and written communication skills required.
Experience with the effective use of Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
Excellent interpersonal and organizational skills.
Ability to work with all levels of management throughout the organization.
Strong analytical and problem-solving skills.
Proven conflict management skills.
Strong decision-making skills during emergency and crisis situations.
Ability to work with highly confidential information.
Demonstrated understanding of best practices in cyber / physical security encompassing strategies, policies, principles, procedures and standards.
Understanding of and experience with security technology and tools. - Experience using quality assurance techniques and strategies to monitor and improve performance and ensure compliance with Service Level Agreements (SLAs).
Advanced working knowledge of Threat Lifecycle and Incident Management - Advanced knowledge of risk management techniques to defeat advanced attackers and capability to discuss techniques at an executive level.
Ability to effectively manage multiple tasks concurrently on a regular basis Benefits, Compensation & Workforce Diversity At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time. Safety Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards. Position Classification Exempt Employment Type Full-time Facility Site Akron, OH City Akron FirstEnergy Human Resources Team