Doyon Universal Account Executive in Anchorage, Alaska
The Account Executive is primarily responsible for identifying and developing new business opportunities and supporting the needs of, developing sales opportunities to, and maintaining customer relationships with existing clients of Arctic IT. This position partners with the Sr. Account Executive and others in the organization to deliver results that should be delivered on time, meet budget goals, and work should be delivered with a high degree of quality and stakeholder satisfaction.
Generate new and repeat sales by providing product and technical information in a timely and consultative manner in order to meet established goals
Proactively identifies potential issues or opportunities to clients and Arctic IT
Gathers customer requirements and expectations and collaborates with the Arctic IT team to recommend specific products and solutions
Responsible for documentation of customer solution requirements
Responsible for writing and presenting proposals i.e. RFP’s
Responsible for writing scope of work for potential business
Provide and/or coordinate demos of solutions to potential customers
Completes accurate and timely transactions such as quotations, purchase orders, invoices, order changes, adjustments, and cancellations (from clients and vendors)
Achieves and maintains rapport with client and works to provide the best possible service experience
Develops and monitors quotes, opportunities, etc. in sales management tool(s); e.g. QuoteWerks, MS CRM, etc.
Follows up on status of quotes, orders, shipments, and receipts and communicates with clients, vendors, and Arctic IT team members appropriately
Provides support to and coordinates efforts with other Arctic IT teams as needed
Reviews maintenance notes for new sales opportunities
Ensures that sales opportunities are responded to in a timely manner
Participates in team meetings and directly with Sr. Account Executive to provide accurate status of opportunities and efforts
Contacts clients following sales to ensure satisfaction and resolve any issues Client Service:
Receives and triages incoming technical support and customer service issues and routes accordingly
Resolves or coordinates technical support issues when appropriate
Open technical support cases and ensures that cases are resolved in a timely manner as needed to ensure visibility is maintained to facilitate resolution
Periodically contacts clients for feedback on quality of service and documents accordingly
Other duties as assigned
Bachelor’s Degree in Business, Communications or related discipline preferred
Minimum of 3 years of relevant experience in a professional sales environment
Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner. Public speaking experience preferred.
Skill in organizing, and managing time across multiple tasks.
Skill in understanding customer needs and providing quality customer service.
Ability to work in fast paced environment.
WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. Work will frequently require individual to meet with prospects and clients in their work environment and reliable transportation is therefore required. Travel may be periodically required to participate in events or meet with prospects and clients.
PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).
Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf. For questions on the job posting contact (253) 344-5300.
EOE AAP M/F/V/D
Title: Account Executive
Job Reference: 16-0255
Post Date: 10/17/2016
Point of Hire: Seattle, WA
Company: AIT-Arctic Information Technology, Inc.
Type of Position: Regular Full-Time