University of Michigan Patient Services Assistant in Ann Arbor, Michigan
How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Process and compile patient paperwork for exams and clinical staff.
Answer incoming phone calls and triage to appropriate location.
Accurately record any phone messages and assure they are forwarded appropriately.
Receive and assist patients and other customers.
Schedule patient appointments with patients and/or referring clinic.
Call patients to remind them of upcoming appointments.
Utilize paging system to contact appropriate staff as required.
Prepare patient itinerary and all other appropriate correspondence.
Demonstrate ability to complete multiple tasks independently.
Identify and track reoccurring operational problems and participate in resolution.
High School diploma or equivalent.
3 years’ experience in customer service setting.
Follow Radiology Gold Standard Customer Service guidelines consistently.
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
Ability to work independently in an ever-changing and potentially stressful environment.
Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
Ability to spell correctly and use proper grammar. Good oral and written communication skills.
Strong organizational skills.
Excellent attendance record.
1-2 years of call center experience.
Working knowledge of MiChart (Cadence, EpicCare) and/or Radiology Information System (RIS).
Familiarity with medical terminology.
Experience in a health care environment.
40 hours, Day shift
University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Opening ID
Patient Services Assistant
Patient Services Assistant
UM Health SystemAnn Arbor, MI
UMH Radiology UH
Posting Begin/End Date
10/17/2016 – 10/24/2016
Paid Time Off
RadiologyHealthcare Admin & Support
Apply Now at http://careers.umich.edu/job_detail/apply/132924