University of Michigan Patient Services Assistant in Ann Arbor, Michigan

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.


Process and compile patient paperwork for exams and clinical staff.

Answer incoming phone calls and triage to appropriate location.

Accurately record any phone messages and assure they are forwarded appropriately.

Receive and assist patients and other customers.

Schedule patient appointments with patients and/or referring clinic.

Call patients to remind them of upcoming appointments.

Utilize paging system to contact appropriate staff as required.

Prepare patient itinerary and all other appropriate correspondence.

Demonstrate ability to complete multiple tasks independently.

Identify and track reoccurring operational problems and participate in resolution.

Required Qualifications*

High School diploma or equivalent.

3 years’ experience in customer service setting.

Follow Radiology Gold Standard Customer Service guidelines consistently.

Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.

Ability to work independently in an ever-changing and potentially stressful environment.

Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.

Ability to spell correctly and use proper grammar. Good oral and written communication skills.

Strong organizational skills.

Excellent attendance record.

Desired Qualifications*

1-2 years of call center experience.

Working knowledge of MiChart (Cadence, EpicCare) and/or Radiology Information System (RIS).

Familiarity with medical terminology.

Experience in a health care environment.

Work Schedule

40 hours, Day shift

Work Locations

UH B2B417

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID


Working Title

Patient Services Assistant

Job Title

Patient Services Assistant

Work Location

UM Health SystemAnn Arbor, MI

Full/Part Time




FLSA Status


Organizational Group

Um Hospital


UMH Radiology UH

Posting Begin/End Date

10/17/2016 – 10/24/2016

Paid Time Off


Career Interests

RadiologyHealthcare Admin & Support

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