Citizens Bank Senior Teller in Arlington, Massachusetts


As a Senior Teller you are a part of a dynamic team providing outstanding customer service, accurate and efficient transactions, is a great listener and ensure every customer interaction is memorable and the best part of their day. You will get to know the customer, anticipate their needs, help provide solutions to their questions and end every interaction with appreciation for their business. Bring a positive energy and smile to Citizens every day while delivering the best personalized experience.

Success in this role can lead to both short and long term career opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Universal Banker, Small Business Specialist, Licensed Banker and Branch Management.

As a Senior Teller your primary responsibilities include:

  • Go above and beyond for customers: Aspire to deliver world class customer service

  • Drive sales through service: Achieve sales and referral goals by developing a positive customer experience and understanding customers’ financial goals.

  • Build book of business: Proactively seek ways to develop and expand customer relationships in order to contribute towards the branch success

  • Bring a positive energy and confidence to Citizens Bank every day.

  • Present a professional appearance : You are the face of Citizens


  • 1 year teller experience or equivalent

  • Minimum 6 months cash handling experience in a retail or banking environment

  • Minimum 6 months of demonstrated customer service, recommending and referring products & services

  • Ability to work branch hours, including weekends and some evenings

  • Excellent communication skills

  • Listening & problem solving skills

  • Proficient in computer skills

  • Ability to travel for trainings or other branch locations.

  • Sr Teller Float positions are required to travel to designated locations within the region

Preferred Skills/Experience:

  • Teller/Banking experience

Education, Certifications and/or Other Professional Credentials:

  • High School Diploma or equivalent required

Success Factors

Knowledge, skills & abilities that typically lead to success in the job include:

  • Seeking and acting on feedback

  • Personal accountability

  • Customer service

  • Risk acumen

  • Attention to detail

  • Retail banking

  • Cross selling

  • Front office customer management

  • Transaction processing

  • Teller accuracy and compliance,

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Varies, will include Saturday hours

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.