Angel of the Winds Casino and Hotel Slot Ambassador in Arlington, Washington

GRAVEYARD SHIFT

Company Standards

At Angel of the Winds, the World’s Friendliest, Casino and Hotel we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

  • Greets and interacts with guests in a friendly, professional, and attentive manner.

  • Ensures a high level of guest satisfaction.

  • Ensures that gaming procedures and regulations are properly implemented and adhered to.

  • Authorizes and pays short/hand pays and jackpots in accordance with current gaming regulations.

  • Cash handling on the gaming floor required/may be required to carry a bank.

  • Promotes Xperience Club membership to casino guests.

  • Maintains working knowledge of slot machines in order to investigate player complaints and machine malfunctions.

  • Answers all calls in assigned area, and corrects minor machine malfunctions, hand pays, bill validator jams, etc.

  • Learns and knows the payoffs of those slot machines to ensure exceptional guest service.

  • Correctly completes all required paperwork per company procedure.

  • Maintains confidential daily record of tokes, as applicable.

  • Learns and follows all department and casino policies, procedures, and regulations as required.

  • Assists Slot Manager and Slot Shift Supervisor in daily activities within the Slot Department as well as interfacing with other Departments to facilitate good customer service.

  • Ensures compliance with Tribal, State, Federal, and NIGC regulations.

  • Attends all mandatory department casino and/or training meetings.

  • Work nights, weekends and holidays as required.

  • Performs other duties as assigned.

Requirements

Qualifications

  • Exceptional guest service skills required with strong organizational skills.

  • High volume cash handling. Minimum of 6 months prior experience working with the public and cash handling is required.

  • Previous Slot experience and knowledge of Slot machine functions preferred.

  • Basic knowledge of computers in a Windows environment is required.

  • Proficiency with handheld devices such as Ipods, Ipads and computers.

  • Ability to maintain effective working relationships with department head and employees.

  • Ability to speak effectively with guests and staff.

  • Ability to read, write and comprehend simple instructions, short correspondence and memos.

  • Basic math skills which include the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Certificates, Licenses, Regulations

  • Must be able to obtain and maintain a Class III gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. Requires the ability to stand, walk, bend, crouch and reach often for the duration of the shift. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis. This is a 24 hour, 7 days a week work operation.