Randstad Business Analyst - Salesforce in Atlanta, Georgia
Business Analyst - Salesforce
date posted:Thursday, October 12, 2017
This position is part of the Enabling Functions team, reporting to the organization, and is responsible for partnering with Global Business Service clients (Service Centers, COEs, etc.) to provide best in class Salesforce and Telephony solutions, thought leadership, delivery and consultative services. In this role, the person will be required to interact with business users and IT to gather requirements, understand technical details, develop, implement, train and test appropriate solutions.
The Analyst will be responsible for providing daily monitoring and support of Salesforce, Telephony and other systems/ interfaces and will be a liaison with Global IT and the service centers to resolve any incidents and business issues.
In addition, this role will be responsible for working with various internal and external stakeholders to recommend or support requests for new functionality.
The Analyst will lead the end-to-end cycle of conducting business requirements gathering sessions, translating the business requirements for developers to configure and integrate new functionality, and performing user acceptance testing prior to deployment.
The candidate must be able to work independently and lead cross-functional teams, to analyze and solve problems, and to ensure timely, accurate completion of critical business needs.
Function Specific Activities:
Provide Service Delivery consultation and recommendations. Research & develop best in class service solutions. Attend training courses, cross-team knowledge sharing session and participate in HR Service Cloud user groups
Design, test, document, and deploy Salesforce solutions
Provide end-user support & administration: process access requests, resolve access issues, role, queue assignments, email notifications, plug-ins, reporting and dashboards. Assist with security review audits and update business SLAs.
Develop training materials and deliver training to the service centers and other stakeholders.
Review and understand Salesforce release management and make recommendations to implement new solutions.
Participate in the Salesforce Operating & Governance Committee meetings: help prioritize future work, share information, collaborate and provide thought leadership.
Communicate daily with stakeholders globally regarding business and technical issues internally and externally.
Review complex business processes, make recommendations to solve and implement solutions across all HR processes globally. Analyze employee and manager usability to make enhancements to the Salesforce platform.
Make decisions on technical platform enhancements that may impact business service delivery or the employee/manager experience.
Make decisions on new Salesforce functionality to implement. Which may include expanding vendor relationships, integration partners, or adding a new vendor.
Partner with GBS HR to understand current process and technology and identify areas of opportunity. Develop innovative solutions to improve internal operations, employees and manager experiences.
Support special projects as required.