CGI Technologies and Solutions, Inc. Passport Support Associate in Aurora, Colorado
Passport Support Associate
CGI-experience the commitment
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City:Aurora, Colorado, United States
Employment Type:Full Time
How would you like to be a part of a team that produces the most important travel document in the world, the US Passport!
Under the direct supervision of the CGI Management Team, the Passport Support Associate will perform various clerical and repetitive manual functions in a production-oriented office environment.
Principle Duties and Responsibilities:
Operate various office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents
Utilize the current TDIS-PD and PRISM computer operating systems to include document preparation, creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, quality control, generation of mailing labels, and sorting and affixing postage to sealed envelopes
Perform searches for customer Passport applications, as requested
Contact customers by phone for verification of mailing address and other information in response to telephone calls or e-mails received through the National Passport Information Center (NPIC)
Generate Informational Response Letters (IRLs) to request additional information/documentation for adjudicated passport applications
Follow a pre-set pattern for document sequencing
Basic filing to insert and retrieve applications packages from file cabinets
Cashiering duties as needed
Public counter info and will call duties
Required Knowledge, Skills, Abilities and Competencies:
High School diploma or equivalent
Two (2) years of general office experience
Two (2) years of experience in an office environment performing customer service functions
Experience using Microsoft Office applications (Word, Excel, Outlook)
Good data entry skills
Excellent written and oral communication skills
Ability to perform repetitive tasks such as lifting, standing, sitting, reaching, twisting, sealing envelopes, filing, and reading
Ability to work in one place or transverse the office on a continuing basis
Ability to transport thirty (30) lbs.
Due to the nature of the government contract and clearance requirements, United States citizenship is required.
What you can expect from us:
At CGI, were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
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In the US, CGI is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEOPolicy-Signed2016.pdf to access our US EEO/Affirmative action policy.
Applicants have rights under Federal Employment Laws:
EPPA at https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
FMLA at https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Consolidated EEO Is The Law at http://documents.njoyn.com/homebase/cgi/AMSDocs/EEO_Poster.pdf
If you need an accommodation in order to complete the application process, click here at http://documents.njoyn.com/homebase/cgi/AMSDocs/AccommodationNeeded.pdf .
We make it easy to translate military experience and skills! Click here at http://cgi-veterans.jobs/ to be directed to our site that is dedicated to veterans and transitioning service members.