PAE, Inc Service Desk Clerk in Baghdad, Iraq
Supporting the Most Exciting and Meaningful Missions in the World
Service Desk Clerk
Service Order Dispatcher is a multi-shift, administrative position based at the Union III, Iraq and will be associated with the On-Site Services section. The selected candidate will be responsible for tracking and assigning all Union III work orders (WO) in a manner consistent with contract requirements. This position reports to the Union III Assistant On-Site Services Administrator. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive. DUTIES: - Become proficient in the use and completion of work orders (WO) produced by the Work Orders for Windows (WOW) database - Receive requests for services and follow through with appropriate response or solution. - Operate keyboard controlled data entry device to transcribe data into form suitable for computer processing, i.e., work order submission and maintenance work order generation. - Capable of designation of level of work order request into one of three categories, i.e., Immediate, Priority or Routine - Develop a comprehensive knowledge of PAE O&M services, including: - Power generation - Electrical - Fire systems - Gates, barriers and hangars - Heating, ventilation and air conditioning - Housing - Logistics and warehousing - Motor Pool - Plumbing - Service Desk - Vehicle operations - Waste water - Water purification - Review and enter equipment identification information into the WOW database - Prepare and submit detailed reports on scheduled, unscheduled and emergency WO for the BEC Assistant On-Site Services Administrator - Prepare additional reports and perform additional duties as assigned by the Union III Assistant On-Site Services Administrator
EXPERIENCE: - The Service Order Dispatcher must have a minimum of two years compatible customer service experience in an overseas environment - Ability to work effectively with multi-national staff and demanding customers REQUIRED: - Education: A high school diploma or GED is required - Security Vetting: Ability to obtain a favorable MRPT certification prior to being hired is required for the position. Must maintain eligibility at the required certification level for the duration of the contract - Language Skills: Strong, professional, oral and written English communication skills - Citizenship: US Citizenship is not required for this position - Medical: Favorable passage of a drug screen and physical examination DESIRED: - Previous experience working with the WOW Database - Relevant overseas contract experience - Experience working with PAE OTHER KNOWLEDGE, SKILLS AND ABILITIES: - Knowledge of all principles and processes involved in supporting contract responsibilities at an overseas facility - Experience providing excellent customer services - Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules - Excellent organizational and time management skills - Expert computer skills, specifically in Microsoft Word and Excel - Ability to become an active and functioning member of a team - Expert communication skills to facilitate and disseminate information
An Equal Opportunity Employer. PAE’s hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
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PAE is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, PAE supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. PAE has a workforce of approximately 15,000 people in over 60 countries on all seven continents and is headquartered in Arlington, VA.
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