Citi Applications Support Senior Analyst in Belfast, United Kingdom
Primary Location: United Kingdom,Northern Ireland,Belfast
Education: Bachelor's Degree
Job Function: Technology
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 16062391
Applications Support Senior Analyst
Reference Number: 16062391
We are seeking an experienced Application Support Analyst within ICG Production Support organization.
·As part of L2 team, you will promote stability and quality of support services in line with our regional strategy and technology management policies, as well as day to day operation and oversight for various applications.
·Manage and support the day-to-day availability of the applications and ensures issues or status updates are accurately communicated to business users.
·Follow through to ensure each problem is resolved according to SLA.
·Extensive experience working in a support environment.
·Experience in supporting a Production Support or Operations group in a high availability / mission critical environment.
·Strong knowledge in ITIL practices in the area of Incident, Release, and Change and Problem management.
·Experience using Service Now or other similar issue tracking system
Please ensure you attach an up-to-date CV, detailing how you meet the essential criteria for this role.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience. A competitive salary will be offered to the successful candidate.
Closing date for all applications: 26 th October 2016
Hours of work: 35 hrs per week
Competitive salary offered
Citi is an Equal Opportunities Employer