Citi Apps Support Sr. Analyst in Belfast, United Kingdom

  • Primary Location: United Kingdom,Northern Ireland,Belfast

  • Education: None

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16061704



We are seeking support analyst within Citi Markets technology Support organization, in RATES. The team manages the day-to-day availability of the SIMPLICITI application and ensures issues or status updates are accurately communicated to business users.

The successful candidate will be working closely with their colleagues in Toronto, Belfast and Singapore to ensure seamless 24 x 7 support of our applications. In addition, they will work closely with interconnecting Level 2 Support, development teams and the RATES business. The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and technical users at all levels. They also need to possess good multi-tasking skills. The support team works shifts through its team members located in Belfast, Toronto and Singapore. It is anticipated that the role will require 75% hands-on work – so technical skills will also be required.

The support team work shifts during the day in order for the team to provide on-site cover between the hours of 7:00 am and 7:00 pm. This allows the support team to cover both our global user base. The candidate must be willing to participate in the work shift rota and also the weekend support rota.

Key Responsibilities:

Functional Responsibilities:

• Day to day technical support of the Simpliciti Risk application globally, trade floor system expertise and critical business function support.

• Provide analytical and technical expertise within the team, to develop colleagues and business.

• Ensure that incident, problem, knowledge, change management and request fulfilments on behalf of customers are carried to the best levels possible.

• Liaise with multiple technology teams (support/development/platform) to ensure levels of service are maintained, and issues are resolved or escalated appropriately.

• Project based work in areas such as continuity of business testing and release co-ordination.

• Understand and troubleshoot complex business and financial products and queries.

• Outage management and stakeholder management


Essential Skills

Application Support Experience:

• Extensive years of experience working in a support environment.

• Understanding of problem management methodologies

• Knowledge/experience of problem management tools

• Experience using call/ticketing software


• Extensive years experience

• Shell scripting


• Extensive years experience

• scripting


• Extensive years experience

Programming Languages

• Not required, but beneficial


• Ability to communicate well at all levels

• Strong organizational skills

• Self-motivating

• Ability to work in a team environment

• Ability to learn new skills quickly with little supervision

Additional Skills (preferable)


• Strong knowledge of Microsoft based operating systems

• Experience using/troubleshooting Office with emphasis on Word, Excel and PowerPoint.

• Strong experience in excel and the excel functions.


• Basic understanding of hardware setup and configuration

About Citi:

Citi has 12,000 offices in 140 countries around the globe. We have been around for nearly two centuries and over that time, have cultivated the world’s largest financial services network. Today, Citi is built on the experience of 300,000 employees.

Citi is deeply embedded in the financial services sector and is represented in nearly every asset-class. Citi's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in their respective fields, contributing significantly to Citi's performance.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer