Citi Quality Analyst in Belfast, United Kingdom

  • Primary Location: United Kingdom,Northern Ireland,Belfast

  • Education: Bachelor's Degree

  • Job Function: Documentation and Information Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16064007


Job Purpose:

The Quality Analyst is responsible for managing all aspects of the Project Management Quality Control (PMQC) adherence process across all ISG Operations and Technology projects and also assists the Lead Global PMO with preparing and maintaining management materials.

Job Background/context:

The Information Services Group (ISG) is responsible for providing authoritative sources of reference data to our clients across the Institutional Client Services (ICG) organization, through implementing state of the art technologies which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data.

Key Responsibilities:

This role is for a Quality Analyst who will be responsible for:

• Ensuring ISG’s adherence to Project Management guidelines and timeframes.

• Work with project managers to resolve exceptions quickly following ICG-wide timelines.

• Responsible for reviewing and providing feedback to project managers on program, initiative, and project descriptions to ensure they meet capitalization guidelines.

• On a weekly basis, prepares meeting material for global project management status calls using reports from multiple systems.

• Reviews project accomplishments/status updates to ensure they are in compliance with established formats.

• Publish internal ISG newsletter including project updates from multiple divisions.

• Available on an ad-hoc basis to assist lead PMO with preparing senior level materials, reconciliations etc.

Development Value:

The successful candidate will have an excellent opportunity to develop relationships with senior leaders of all ISG operations and technology organizations, building on their current risk and controls and/ or operations experience to further develop existing quality control practices into streamlined processes.



• Experience working with evolving processes.

• Evidence of working cross-functionally to achieve a common goal.

• Understanding of documentation policies and processes.


• Exhibit strong written and verbal communication skills.

• Possess the ability to work with various levels of management and the ability to build and maintain effective working relationships

• Proven success in a team environment and strong influence/negotiation skills.

• Ability to proficiently use MS Office products


• Bachelor's Degree or equivalent in related work experience

• Experience in a Financial Institution or related industry

• MS Office proficiency in: Word, Excel and MS Access a plus

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


• Excellent communication (written and verbal).

• Ability to influence/negotiate and build strong relationships.

• Planning and organising.

• Ability to work to tight deadlines as part of a team.

• Can make decision quickly.

• Willing to be involved in all aspects of a task.

• Exhibit good attention to detail while focused on delivery.

• Ability to work on several initiatives concurrently and cope with changes in priorities.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer