Citi Global Decision Management - Strategic Business Solutions - NA Retail Bank in Bengaluru, India

  • Primary Location: India,Karnataka,Bangalore

  • Education: Master's Degree

  • Job Function: Decision Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16064355


Specialized Analytics Analyst 2

Provide analytic support to the business teams, understand the business context, formulate and execute appropriate analytical approach to address the business situation. Develop/own comprehensive end to end solutions to address business problems. Drive innovative analytical approaches across the broader team and conceptualize and execute solutions to ambiguous problems. Independently manage end to end partner communication.

Principal Analyst will be a part of one of the business teams the COE partners with (NA Cards, NA Retail Bank, EMEA Cards, APAC Cards, APAC Retail Bank, Banamex, etc.)

Analytic Project Execution:

  • Understand business priorities and work out data driven solutions

  • Hands-on execution on a variety of projects using conventional analytical techniques, deliver on multiple projects and ability to manage timelines around them.

  • Collaborate with colleagues to leverage best practices

  • Ability to handle complex data and generate meaningful business insights

  • End to end project management and coach team members

  • Coach and Mentor junior members

Business Knowledge:

  • Develop business context and knowledge

  • Proactively seek out best practices and adopt the same in day to day functioning


  • Independently manage communication with US based partners

Team Work:

  • Effectively contribute and add value to cross functional initiatives

  • Train and coach others in the organization

  • Seek to learn from other areas within the site to improve analytic approaches for the team

Organizational Development:

  • Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.


  • Highly numerate, as demonstrated by Masters in a numerate subject such as Mathematics, Operational Research, Business Administration, Economics etc. from Premier Institute or a track record of performance that demonstrates this ability

  • 4-8 Years exposure to Financial Services

  • Candidate should have worked in any of the following domain: (Credit Cards, Retail bank, Mortgage, Lending/liability product)

Analytical Skills:

  • Hands-on working with data

  • Proficient in Formulating Analytical methodology, identifying trends and patterns with data

  • Business Impact Analysis

  • Hypothesis testing, Knowledge of Segmentation

  • Basic Knowledge of predictive modeling

  • Simple Optimization

Tools and Platforms:

  • Proficient in MS Excel, Powerpoint

  • Proficient in SAS, SQL, SAS JMP/Knowledge Seeker

  • Familiarity with RDBMS - Teradata/Oracle, etc.

Domain Skills:

  • In-depth understanding of Customer lifecycle Management within the financial services domain (Cards, Retail bank, Mortgage, Lending/liability product):

  • Acquisitions

  • Customer engagement(Pricing, P&L forecasting)

  • Customer servicing and understanding customer touch points

  • Customer retention

Soft Skills:

  • Candidate should be highly self-motivated

  • Should have excellent communication and Interpersonal skills

  • Ability to Coach and Mentor Juniors

  • Should understand business and drive client value

  • Ownership and Accountability: Self and team

  • Structured and lateral thinking