Avispa Technology IT Support Technical Writer 429994 in Bethesda, Maryland
IT Support Technical Writer
• We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our users. • You will join a team of talented people who work collaboratively with desktop support analysts and other IT professionals to make our services easier to use.
• Work with internal teams to obtain an in-depth understanding of the IT Service and the documentation requirements • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities • Create and maintain the information standards • Produce high quality documentation that meets applicable standards and is appropriate for its intended audience • Write easy-to-understand user knowledge base articles, frequently asked questions, online help and user guides • Create tutorials to help end-users use a variety of IT services
• Proven working experience in technical writing of desktop support documentation (2 to 5 years) • Ability to deliver high quality documentation paying attention to detail • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures • Excellent written skills in English • Strong working knowledge of Microsoft Office (including O365 and SharePoint) • Customer oriented person
Please Note: The manager wants to see candidates that have Desktop Support/Service Desk Documentation experience.
$27 Per Hour Bethesda MD 20814 12 Month Assignment