Illinois Tool Works, Inc. Field Service Engineer in Boston, Massachusetts

Field Service Engineer at ITW

Job Description


Loma Systems, an ITW Company, designs and manufactures inspection equipment to identify product defects and contaminants for the food industry. The company was established in the UK in the 1960’s, and today it is one of the leading global companies involved in food safety systems. Loma has over 400 employees worldwide with machines installed in over 100 countries. Loma has an impressive installation base, boasting 120,000 metal detector installations globally. Our people work across the world in a friendly, supportive work environment. Where a no politics culture means there is nothing to stop you reaching your full potential.


  • Responsible for the delivery of efficient field support to our customers in assigned territory.

  • Travels efficiently to customer site and provides validation service, commissioning and emergency repair field support on Metal Detector, Checkweigher or X-Ray inspection equipment.

  • Follows Loma procedure guides and processes diligently

  • Maintain first time fix and field response time customer satisfaction rate at the target rate.

  • Verify that machines are operating at peak efficiency by proper calibration and testing.

  • Commission and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites.

  • Conduct on-site training along with communicating with the support staff on technical related issues.

  • Holds meetings with customers, including scope and exit meetings.

  • Working in a team environment, technician is responsible for coordinating communication between the field and the internal support staff.

  • Responsible for timely and accurate documenting and reporting of all service related activities.

  • Provide timely feedback to Engineering Department on equipment reliability and design.

  • Maintain a satisfactory parts inventory, requisitioning additional parts required to perform normal duties.

  • Maintain all company property, including lap top, cell phones, safety equipment and tools in good working condition.

  • Exercise safe working practices and procedures at all times.

  • Conduct training with customer’s personnel to ensure proper operation of equipment.

  • Attend refresher training classes and/or technician meetings with other aftermarket team members as required.

  • Participate in the rotation of weekend on-call duties and after-hours phone support.

  • In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.

Job Requirements

  • 2 years previous experience in field customer service work

  • Experience in diagnosing, troubleshooting and repairing electro-mechanical equipment in the field

  • Ability to read, comprehend and interpret complex technical information involving mechanics and electronics.

  • Must be able to interpret schematic and electrical diagrams

  • Ability to manage a dynamic service schedule in a manner that results in timely service for customers

  • Strong ability to use electronic test equipment such as Oscilloscope and Multi-meter

  • Possess soldering techniques with experience soldering circuit boards and electronic components

  • Ability to work independently, with little supervision and manage difficult and high pressure customer situations

  • Ability to effectively communicate with customers and internal staff

  • High level of proficiency with Microsoft Office

  • Must be able to travel extensively up to 95% of the time

  • Must be able to lift up to 50 lbs. regularly

  • Good communication and organizational skills required

  • Must have a valid driver’s license


Along with opportunities for career growth and development, Loma Systems provides a comprehensive benefits package, in conjunction with ITW, that supports our employees’ educational endeavours, wellness and financial security. Here are some of the features our comprehensive package has to offer:

  • Competitive Salary

  • Medical and dental benefits

  • 401(k) retirement savings program

  • Paid vacation and holidays

  • Wellness program

  • Life insurance up to 8x the salary

  • Educational assistance

  • Employee assistance program

  • Employee discounts with ITW’s key suppliers: cars, computers, appliances and more

Loma Systems, an ITW Company, is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need an accommodation to apply for this position due to a disability, please contact: [Click Here To Join]