HCA, Hospital Corporation of America PBX Phone Operator (PRN) in Bowling Green, Kentucky
_TriStar Greenview Regional Hospital – Bowling Green, KY_
Long-established as an important part of Southern Kentucky, TriStar Greenview Regional Hospital is a Joint Commission-accredited, 211-bed hospital located in Bowling Green, Kentucky. TriStar Greenview offers services like an expanded Emergency Department, Cardiac Cath Lab, accredited Chest Pain Center, Advance Primary Stroke Center, and an Orthopaedics program featuring Blue Distinction® designation for hip and knee replacement.
TriStar Greenview Regional Hospitalis currently looking for aPBX Phone Operator / Switchboard.
This is a PRN/As Needed position. Must have flexible schedule as shifts vary based on the needs of the department. Must be able to work days, evenings, nights, weekends, and holidays.
The PBX Operator responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. * Answers multiple incoming telephone lines. * Obtains necessary information and transfers calls to correct extensions. * Provides information to callers as appropriate. * Performs overhead paging. * Monitors all alarms located in PBX and notifies appropriate personnel as required. * Responds quickly and accurately to disaster and emergency situations as required, remaining calm. * Corrects and updates posted information as needed. Assists with the maintenance of directories on-call lists, etc. * Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment. * Assist with maintaining cleanliness, safety and security of the PBX area. * Maintains confidentiality, security and integrity of patient and organizational data. * Ensures release of information is consistent with all privacy policies. * Orients and mentors new staff members.
- Experience in customer service position.
- Previous PBX experience is desirable.
- Ability to fluently speak and understand English.
- Previous experience in hospital setting preferred.
- Ability to perform calmly, competently and quickly in emergency situations.
- Customer service abilities.
- Ability to perform work that requires frequent standing, bending, reaching and some lifting.
Title: PBX Phone Operator (PRN)
Location: Kentucky-Bowling Green-Greenview Regional Hospital
Requisition ID: 00037-56252