CGI Technologies and Solutions, Inc. Training Manager in Boyers, Pennsylvania

Training Manager

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Category:Consulting / Business / Functional

City:Boyers, Pennsylvania, United States

Position ID:J0316-0803

Employment Type:Full Time

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CGI: An employer of choice

Position Description:

Under the supervision of the Contract Quality Assurance Manager, leads a team of Trainers in supporting the clients support sections as required. Plans, directs, and coordinates the daily activities within section. Plans and follows established procedures and methods to meet changing processing requirements.

Your future duties and responsibilities:

Responsibilities include setting training schedule and work priorities.

•Daily operations of training team to include training material, schedule, and quality trainers.

•Ensure contract quality and timeliness standards are met.

•Collaborate with leadership on current and future training needs.

•Conducts surveys and observational audits regarding trainer effectiveness.

•Collaborate with FSO on annual security training.

•Create and maintain accurate training manuals and submit for appropriate approvals

•Prepare management reports on performance and trends in training.

•Review quality of work being completed by employees.

•Resolves administrative, personnel, and operating challenges associated with management of these processing functions to assure timely issuance of passports.

•Makes recommendations for staff advancement or termination.

•Required to actively participate with teams for continuous training improvements.

•Ensure all subordinate associates are informed of changes in law, regulation, policy and procedures affecting their work and such changes are understood and implemented.

•Interprets policies, procedures, and goals of the organization for assigned staff.

•Responsive to employees issues and helps to build team morale and cohesiveness.

•Makes recommendations regarding staffing on all contract personnel.

•Effectively communicates with all operation managers and takes initiative in addressing procedure revisions, personnel issues, and workflow problems.

•Compiles and develops management reports on performance and trends in production.

Required qualifications to be successful in this role:

•Bachelor degree from an accredited university or college in a related field such as Business Administration or Liberal Arts. (Preferred – Work Experience in lieu of accepted)

•Basic personal computer skills.

•Minimum of two years of progressive supervisory experience in an office environment.

•Demonstrated ability to prioritize and organize simultaneous workflow duties.

•Minimum of one year of experience in training. (Preferred).

•Minimum of 2 years of experience in Government management (preferred).

•Document examination experience.

•Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required

What you can expect from us:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.


  • Training and Staff Development

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In the US, CGI is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, ancestry, color, sex, religion, age, national origin, citizenship status, disability, protected veteran status, marital status, sexual orientation or perceived sexual orientation, gender identity, familial status, political affiliation, or any other classification protected by state or federal law.

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