Catholic Charities Community Services of New York Case Manager in Bronx, New York


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Case Manager

Location: Bronx, NY

FLSA Status: Full Time, Exempt

Classification: Professional

Department: Community Outreach Services

Office: Homebase Program

Reports to: Case Manager Supervisor

Supervisory Responsibilities: No

Summary: This position provides direct case management services, through diversion, eviction prevention and aftercare, to clients who are most at-risk of entry and re-entry into the NYC shelter system. Services are provided through advocacy, information and referral, crisis intervention services, and short-term case management.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  1. Provide crisis intervention to individuals and families facing a housing crisis, and who are at most risk of shelter entry or re-entry. Address emergencies related to housing, food, medical needs, spouse abuse, and any concrete need as presented by client.

  2. Conduct a thorough needs assessment and develop a service plan to address identified concrete needs using a short-term intervention model.

  3. Conduct assessments of individual and family problems, and follow-up with full or brief services, or with referrals to Catholic Charities programs and/or clinics, and/or outside facility as deemed appropriate.

  4. Conduct outreach and homevisits.

  5. Develop and maintain good communication with other programs and departments within the organization to facilitate inter-agency referrals.

  6. Assist clients in applying for and receiving public and private benefits.

  7. Maintain current and accurate documentation of services provided to clients.

  8. Attend regular sessions with immediate supervisor.

  9. Conduct educational and/or supportive groups.

  10. Attend Agency’s in-service training and unit meetings as well as any other agency-related activities.

  11. Complete statistical reports.

  12. Assist with food distribution at food pantry and related administrative duties.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • To conduct home visits and outreach within NYC at least 50% of the time, individuals will use public transportation or traverse city streets, occasionally ascend/descend stairs, and be exposed to outside weather conditions.

  • Ability to work with the public.

  • Ability to position boxes/items at different levels.

  • Remain stationary at a work station and use a computer at least 75% of the time.

  • Carry a laptop to offsite work locations.


Education and/or experience required:

  • Bachelor’s degree, or at least two years of experience in the social services field.

Skills, Licenses, and/or competencies required:

  • Excellent interpersonal skills.

  • Knowledge of social service delivery systems and City resources.

  • Good organizational, time-management and communication skills.

  • Individual must possess the ability to work well independently as well as part of a team.