First National Bank Lead Teller in Broomfield, Colorado
JobTitle: Lead Teller
Date Posted: 10/03/2016
Location: Broomfield - Branch
Full/Part Time: Full-time
Posting Category: Customer Support
External Posting Code: CL
Role Description: Provide a superior customer experience throughout every customer contact in order to meet FNBO retail customer service and retention goals and objectives. Consistently conduct accurate customer banking transactions. Identify the financial needs of our customers and refers customers, when appropriate, to other business units/sales staff in support of FNBO's overall revenue and profitability objectives.
Serve as a subject matter expert for Teller staff and perform those accountabilities as needed. (e.g.: Assisting the Assistant Branch Manager during times of high customer volume and staffing shortages)
Analyze and resolve customer issues escalated from Teller staff.
Provide customer-focused service and sales support while accurately processing all customer transactions in accordance with established FNBO policies and procedures, as well as applicable laws and regulations.
Meet and/or exceed defined standards of quality customer interactions.
Meet and/or exceed defined standards of accuracy with regard to individual transactions and ongoing balancing of assigned cash drawer according to established cash handling and balancing procedures.
Identify cross-sell opportunities and refer FNBO products and services to existing and potentially new customers in support of customer retention, acquisition and the sales/revenue goals of the branch.
Identify and recommend appropriate products and services to existing customers as opportunities present themselves during the course of conversations.
Contribute to the overall success of FNBO by actively listening and referring customers to products/services offered within the bank.
Refer customers to the appropriate individuals/departments that sell those products and services.
Follow-up with both customer and internal contact to verify that opportunity is being pursued within two weeks of referral.
Conduct Branch operational support duties.
Conduct the opening and closing of Branch offices.
Cash Ticket Audits
Vaults, Dispense, Recycler Audits
Compliance: Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.
Complete compliance training and adhere to internal procedures and controls, as required.
Report any known violations of compliance policy, laws, or regulations.
Report any suspicious customer and/or account activity.
If applicable, ensure direct reports meet the above requirements and take action to address employee performance issues.
Professionalism/Attendance: Exhibit professional behavior and promote positive working relationships. Maintain regular and predictable attendance in alignment with departmental/divisional policy.
High school diploma or GED
Previous cash handling experience
Excellent interpersonal communication skills
Must possess a desire to meet the financial needs of our customers and community
Physical Requirement: Ability to stand for long periods of time
Ability to lift and carry 25 pounds
Previous Teller experience
Critical thinking and creative problem solving skills.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
Click here to download 'EEO Is The Law' Self-Print Poster: https://firstnational.igreentree.com/CSSInternal/EEOCDocs/eeocposter.pdf
Click here to download 'EEO Is The Law' Supplemental: https://firstnational.igreentree.com/CSSInternal/EEOCDocs/eeocsupplement.pdf