SAP Senior SAP Basis Consultant/HANA Administrator, Managed Cloud Delivery Job in Bucharest, Romania
Requisition ID: 86306
Work Area: Information Technology
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
PURPOSE AND OBJECTIVES
Managed Cloud Delivery runs the SAP Cloud powered by HANA and is responsible for services and support for operations of customer business systems and applications embedded in an international delivery approach.
Beside day to day administration we are part of strategic projects for new technologies as reference for SAP customers.
The Managed Cloud Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania.
MCD has 24/7 responsibility for incident Priority 1 and Priority 2 handling, escalations, problem management and continuous improvement. It is also the interface to SAP Active Global Support and to Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside MCD. Interface to various SAP development units, mainly Cloud Lifecycle Management tools
For our new MCD location in Bucharest we are looking to build a new team of SAP Technology Consultants to support the SAP Cloud powered by HANA for customers across EMEA.
Read more about SAP HANA here:
www.saphana.com at http://www.saphana.com/
Expectations and tasks
As an SAP Technology Consultant you will:
Work in shifts which may include weekends or public holidays as required by the project
Deliver 1st and 2nd level support consulting services
Be in direct contact with the customer via phone, email or ticketing system
Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
Operate SAP technology based system landscapes to achieve ambitious SLA requirements
Work in alignment with the company procedures to ensure an efficient and quality service
Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
Create and implement change request documentation Education and knowledge/skills and competencies
Graduate or Master Degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
Certification in SAP Basis at professional level is preferred (if not, should be able to complete the certification)
Knowledge of enterprise-level applications and understanding of Global Delivery model Technical Skills Previous relevant experience in Helpdesk, Support Engineer, Database Administrator or BASIS consultant role
SAP Basis– Strong Knowledge and Hands on experience of Technical Planning , Installations, Upgrades, Maintenance etc.,
Technically fluent in Database (Oracle/DB2/SQL Server/MaxDB ) administration, Operating Systems (Unix/Windows/Linux), hardware technologies
Experience in Performance tuning, Technical reviews and Audits
Knowledge of High Availability/Disaster Recovery Strategy
Knowledge of SAP Technologies; e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services Personal Skills
Experience in communication with customers and managing expectations
Strong customer focus and service minded
Strong communication and networking skills
Good analytical and solution oriented thinking
Good team player and ability to work effectively in international and virtual teams
Continually develop SAP solution core skills and business knowledge based on accumulated experience;
Able to provide knowledge transfer from certain technology areas
Proactive in learning and highly self-motivated
Proficiency in written and spoken English
German is an advantage
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: email@example.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
Additional Locations: No Selection