Citi HRSS EMEA Recruitment & Onboarding Quality Manager in Budapest, Hungary
Primary Location: Hungary,Budapest,Budapest
Education: Bachelor's Degree
Job Function: Operations
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 16065377
Job Purpose :
With direct reporting line to the HRSS EMEA Recruitment & Onboarding Manager the role will play a critical role in ensuring that Background Screening happens in the appropriate manner in the region, the necessary vendor controls are in place and timely and accurate Operational level reporting happens to senior management on this topic. The jobholder will act as a liaison between vendor, operational teams and management, being responsible for overall process health of Background Screening in the EMEA region.
Job Background :
The HRSS Recruitment and Onboarding Team is responsible for optimizing the sustainable and cost effective availability and mobilization of appropriate people skills required to deliver the CSC’s committed scope of services and at the expected level of quality. The Team is the delivery engine providing the services to the CSC’s partners and customers and is providing its services in strict accordance to the processes and procedures.
Key Responsibilities :
Gain deep understanding of Background Screening Vendor’s capabilities on a country by country basis
Explore Background Screening possibilities in EMEA countries, ensure that possible gaps between current delivery and possibilities are highlighted to Regional Ops Manager
Act as the Background Screening advisor for the Regional Ops Manager, Team Leaders and wider R&O Team
Create and run reports to monitor and control the process
Create and run the quality monitoring process with emphasis on creating an early warnings system
Explore and analyze all breakdowns in the process, create root cause fix proposals and present it to the HRSS R&O Manager, execute implementation of fix once approved
Create and run reports to analyze trends in breakdown of the process, and in general on findings during the process
Lead / participate in projects related to the area
Support / lead from an operations perspective the regional Background Screening Centralization and Standardization project, working closely together with the Project Manager responsible for this effort
Participate / lead vendor negotiations when required, escalate issues to Regional Ops Manager
Participate in Risk & Control conversations offer advice and present solutions to issues identified
Development Value :
In this role, the candidate will develop further result-driven management competencies, specifically in the area of team mobilization, as well as resource optimization and development; this in the context of an increasingly defined and structured but also complex and often sensitive HR transactional service delivery model, including a fast growing portfolio of services and number of covered countries
Knowledge and Experience :
3+ years of professional experience;
Quality assurance & Process Improvement knowledge (6 Sigma, Lean, etc.)
Reporting experience (Strong knowledge of Ms Excel and Database solutions is critical)
Excellent communication skills in English, both written and verbal
Good interpersonal skills and ability to develop strong partnership with stakeholder
Highly motivated, organized and methodical
Logical, analytic and rational
Leadership experience in situations without direct authority
- BA / MA level preferred;
The candidate will need to be a self-starter. Work will have to be of a consistently high nature with a focus on timely and accurate delivery of information and reports.
Take responsibility for ensuring things are done, overcoming obstacles and challenges.
Ability to influence staff and team members
Ensuring work is completed accurately and within time frames set.
Ability to manage multiple tasks and priorities
Ability to manage aggressive time frames
Flexibility to adapt to changing demands and priorities.