Citi Human Capital Reporting & Analytics - Service Delivery Manager in Budapest, Hungary

  • Primary Location: Hungary,Budapest,Budapest

  • Education: Bachelor's Degree

  • Job Function: Human Resources

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 16063676


Job Description

The Human Capital Reporting & Analytics organization has an open role as a service delivery manager and key partner to the HR function responsible for proactively delivering human capital reporting and analytics on the Institutional Clients Group (ICG) - Corporate & Investment Banking, Markets, Private Bank, Capital Markets Origination, Commercial Banking. The role will primarily focus on high impact/quality analytics and ad hoc reporting in response to HR and business requests that will assist HR and senior management to better understand their workforce, underlying headcount trends, and decision management throughout the entire employee lifecycle.

Organization Description

The Human Capital Reporting and Analytics (HCRA) organization perform a key role in forming and executing the HR workforce decision management strategy at Citi leveraging a variety of human capital data. In partnership with HR, HCRA strives to provide excellent customer service through its product offering to senior stakeholders and managers whilst focusing on process re-engineering and initiatives to enhance the Shared Services role in Citi.

Key Responsibilities

  • Independently manage key Institutional Clients Group (ICG) stakeholder/client relationships (Senior HR Officers, HR Advisers, HR Professional Services, Recruiting/Resourcing, Talent & Development, ICG Chief Administrative Officers / Business Offices, Finance, Global ICG HCRA partners)

  • Provide scheduled and ad hoc reporting and analytics in response to HR, senior business management requests, and the HCRA EMEA Service Delivery Manager, including but not limited to headcount, hiring, attrition, mobility, talent and diversity statistics

  • Provide high value/quality insights, observations, and advisory into the above scheduled and ad-hoc workforce reports

  • Create and deliver executive level presentations to senior management

  • Coordinate and contribute to Human Capital projects in partnership with Global HCRA team

  • Build strong partnerships with HCRA Reporting Operations teams and actively find opportunities to leverage those capacities for production of standard reports, report design, automation and advanced analytics

  • Support the regional roll-out, adoption, and training of online Workforce Reporting tools and system access

  • Engage in the improvement of data quality/integrity and the value-add

  • Ensure an extremely high level of control environment in managing sensitive HR data and adherence to information security guidelines

  • Continuously review existing processes and identify opportunities to drive standardization, reengineering and efficiency.


  • Higher degree in business/finance/economics, mathematics, statistics, information systems, human resources

  • Fluent English language skills

  • 9-10 years of work experience in data analytics in a multinational environment

  • Proven track record in service excellence or relationship management providing high value/quality reports and analytics

  • Experience working in either a shared service / HR desired

  • Highly proficient Excel skills, relational database skills, and query writing

  • Experience leveraging advanced analytics techniques (statistical analysis) in real-world business problems and delivering succinct, user-friendly analytics

  • Statistical analysis or programming experience a benefit (SPSS, SAS, R)

  • Industry standard reporting/visualization tools a benefit (e.g. Business Objects, Microstrategy)

  • Ability to analyse data and ‘tell the story’ through creation of presentations/senior management materials

  • Ability to manage a high demand of requests that require quick turnaround and extreme accuracy

  • Experience leading projects from initiation to completion

  • Highly effective communicator (both written and verbal), able to interact with senior HR and business management

  • Excellent numerical, analytical skills, and problem solving skills

  • Ability to work independently and take personal initiative

  • Strong focus on client relationship management and delivery