SAP Local IT Support Associate Job in Budapest, Hungary

Requisition ID: 118181

Work Area: Information Technology

Expected Travel: 0 - 10%

Career Status: Graduate

Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Key Areas of Responsibility and Tasks

The following tasks are performed within the below described level of accountability, complexity, experience, communication:

Accountability: Delivery of assigned tasks; Accomplishing more straightforward tasks without assistance

Complexity: Issues with limited level of complexity

Experience: General proficiency with tools

Communication: Develops collaborative work relationships within own team

Communicates within works assignment clearly, in a way that others can understand


Provision of general end user support to users´ workspace equipment (local)

• Provide hardware support to end user’s equipment (laptop/desktop, mobile phones)

• Provide software support to end user’s (general applications)

• Provide support to general workspace equipment (ex.: fixed & mobile telephony, printers, beamers)

• Handling day-to-day operations of IT department, supporting actual ongoing projects

• Driving internal communication management on IT topics (Wiki, Community)

• Maintain the asset database

• Maintain IT resources available to comply with local business needs (may include events and training)

• SLA Adherence

• Effective IT ticket handling and dispatch

• Incident management in coordination with other support levels (1st & 3rd)

Experience & Language Requirements

• 2-3 years of relevant working experience

• Strong knowledge of computer hardware

• Experience with desktop operating systems, including Windows 7/8/10 and MacOS

• Experience in application support

• Knowledge management experience (Wiki, community/collaboration portals etc.) - preferred

• Problem solving and analytical skills

• Creative thinking, willingness and ability to quickly learn new concepts and technologies

• Self-motivated and driven team player with excellent communication skill

• Excellent communication skills both in Hungarian and in English - both verbal and written

• German language skills are advantage

Candidate should be able to develop concepts to solve a task / problem with given direction/guidance for:

• Knowledge sharing for best practice

• Process compliance

Candidate should be able to develop concepts to solve a task / problem and influence sub areas/achievements for:

• Customer Satisfaction (by means of SLA)

• To be seen as a professional service provider by the end user community

• Reduced User Downtime

• Good engagement with ITSC for problem handling


Bachelor or Master Degree in Computer Science, Technical Engineering or related field


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: