SAP Support Engineer - Advanced Secure Support Job in Budapest, Hungary
Requisition ID: 118778
Work Area: Software-Design and Development
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
PURPOSE AND OBJECTIVES
SAP Digital Business Services is recognized for its world-class service and support offerings. We continuously strive to further improve our service portfolio and engagement programs with the goals of optimizing our customer's solutions and safeguarding their operations.
With Advanced Secure Support, unique in the IT-market, customer out of highly regulated industries can now address their security requirements and still take advantage of the value of SAP Enterprise Support, Active Embedded or SAP MaxAttention.
SAP Advanced Secure Support adds to the service and support portfolio additional services to meet the following advanced security requirements of customers under SAP Enterprise Support, Active Embedded or SAP MaxAttention:
Incident Solving : From the processing of unclassified incident messages with restricted remote access for system analysis up to the handling of classified messages.
Remote Support : Remote system access and remote analysis from defined countries or locations meeting our customer’s own special data security policy or legal regulations.
Data Handling : Integration of security-cleared support personnel, special secured rooms in SAP locations and the ability to classify support messages for further processing.
For the execution of our engagements at Advanced Secure Support customers we are looking for a Support Engineer working in our delivery coordination and technical infrastructure unit. As a Support Engineer you will act as a technical back office working with various SAP functions and the customer's IT-organization. You will architect and optimize services to the customer's needs and coordinate the technical service delivery.
EXPECTATIONS AND TASKS
Become a valuable member of the Advanced Secure Support delivery team able to manage customer situations and cases and work on future oriented scenarios enhancing the value proposition of Secure Support Services
Provide Secure Support Setup service in close cooperation with Global Secure Customer Interaction or Secure Enterprise Support Advisor
Manage the day to day operation and delivery within the local secure hub
Technical exception handling in the delivery of Secure Support Services
Provide assistance to customers for all security topics ad during critical project and operational milestones in the application lifecycle
Actively drive the communication and follow up with the customer on the functional and technical level taking into account the Secure Support Services delivery constraints
Interact with different Support Organization (IMS, RSD, PS, CIM, …) and front office roles (TQM, EA, ESA, etc.)
Work in close cooperation with SAP IT and the technical infrastructure GFM in Germany for the customer-focused implementation of infrastructure related features of Advanced Secure Support.
Responsibility for installation, configuration, administration, and support of secure LAN/WAN systems for Advanced Secure Support customers worldwide out of a high secure environment.
Development of the SAP internal technical network documentation for Advanced Secure Support delivery environments and implementation of security procedures and protocols per SAP or customer regulations.
Responsibility for measures and procedures used at Advanced Secure Support customer network nodes to support the security and integrity of the network and comply with applicable regulations, directives, etc.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Up to 5 year of experience in IT-operations, IT-network security and IT-consulting roles
Substantial IT Knowledge (Security, ITIL, SixSigma, etc) and good grasp of SAP solutions
Knowledge of SAP Products, such as SAP NetWeaver, SAP CRM, etc.
Technology insight if it comes to Databases, and Operating Systems, etc.
Existing security clearance will be an advantage in selection process
Good understanding of technical feature of Secure Support Services (such as Router, WTS, Secure Room, TCP/IP, IPsec, etc.)
Ability to quickly gain insight into the customers’ SAP focused IT environment and the implemented security policies and guidelines
Team worker to collaborate with senior customer IT Managers, Account Executives, as well as with SAP Service and Support lines of services
Good customer consulting with strong Customer facing experience
Ability to judge customer IT situations regarding technical landscape and implementation of security features with reference to strategic secure support planning
Create commitment to and enthusiasm for the accomplishment of challenging objectives across diverse topics and teams
Presentation, communication, and conflict management skills to support pre-sales cases
Strong interpersonal skills and assertiveness
Systematic, communicative, and creative focus
Base knowledge on SAP support backbone applications
Fluent in Hungarian and English, German an advantage
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: email@example.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
Additional Locations: No Selection