SAP Quality Management - Finance Operations Expert Job in Buenos Aires, Argentina

Requisition ID: 127675

Work Area: Finance

Expected Travel: 0 - 20%

Career Status: Professional

Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually. The Global Finance Shared Services organization (GFSS) is a business unit with 1,200 employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe: Buenos Aires, Dublin, Manila, Prague and Singapore.

Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS, you will find: a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals.

Also, at GFSS, you will find: exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you learn and grow from.

Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe.


Within Global Finance Shared Services (GFSS) the Quality Management Expert is responsible for implementing, maintaining and executing the quality management framework. In collaboration with internal customers and stakeholders, the Quality Management Expert defines quality standards for GFSS processes and services and monitors performance against these standards.

In addition, the Quality Management Expert identifies needs for quality improvement initiatives and works individually or jointly with the GFSS Management team, Process Experts and service stakeholders on project managing and delivering the required quality improvements.


  • Support SAP’s and GFSS Global Quality Management strategy

  • Execute quality assurance management program by:◦Performing regular performance monitoring

  • Providing statistical and fact-based analyses on process and service performance

  • Measuring, tracking and analyzing performance results

  • Defining Key Performance Indicators (KPI) and targets for the served processes

  • Providing support, coaching and governance for improvement projects

  • Identifying and monitoring required process / service improvements

  • Delivering quantifiable quality improvements

  • Adopting a consistent approach to quality management based on recognized Quality Methodologies (Six Sigma, LEAN etc)

  • Promoting a clear commitment to quality throughout GFSS

  • Execute customer engagement by:◦Supporting yearly adoption of Service Level Agreements (SLAs) and KPIs to the customers according to changed customer needs

  • Conducting recurring performance reviews with stakeholders based on agreed SLAs and KPIs

  • Identifying necessary measures out of customer engagement and assuring successful mitigation.

  • Being responsible for fast adherence to business and compliance needs WORK EXPERIENCE

  • Successful working experience within a financial Shared Service Centre or in BPO (min. 5 years)

  • Previous experience in a Customer Service or Quality Management role desirable

  • Managerial experience and proven experience in continuous improvement project is a plus EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

  • Successfully completed University Degree

  • Leadership skills

  • Excellent interpersonal and communication skills

  • Drive for results

  • Strong analytical skills

  • Intercultural skills

  • Self-motivated individual with a “can-do” attitude

  • Ability to work under pressure with accuracy and commitment

  • Ability to work independently and in a virtual team

  • Excellent understanding of quality processes and finance and administration processes and operations

  • Project management skills

  • Reporting and presentation skills

  • SAP System knowledge (FI module)

  • Advanced knowledge of MS Office (Access, Word, Excel, Outlook, PowerPoint)

  • Fluent written and spoken English skills

  • Other languages desirable


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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