PAE, Inc Help Desk / Support Specialist in Chantilly, Virginia

Supporting the Most Exciting and Meaningful Missions in the World

Help Desk / Support Specialist

This position is for a Help Desk/Support Specialist that works with Project Managers for deployment efforts of various personnel security and medical business applications. The responsibilities will include coordinating schedules with partner officers and preparing/reviewing required documentation. The individual also works daily with users to grant accesses, assist with data and functionality issues for the various application. The individual works closely with software development teams and IT partners when issues arise in production applications. This resource will be the focal point for coordinating all activities for building, testing, tracking, and repairing laptops.

Job Qualifications:

  1. Demonstrated on-the-job experience investigating, creating, and maintaining Standard Operating Procedures.

  2. Demonstrated on-the-job experience conducting daily operational status meetings.

  3. Demonstrated on-the-job experience providing end user support for a program’s web applications.

  4. Demonstrated on-the-job experience serving as the key contact for all program users (on-site).

  5. Demonstrated on-the-job experience creating and resolving tickets using internal ticketing system; recording all incidents and problem resolutions while keeping the customer informed during the process; escalating more involved problems to the appropriate Tier 2 and Tier 3 support teams.

  6. Demonstrated on-the-job experience monitoring mail-in databases for account creations, account problems, and account updates.

  7. Demonstrated on-the-job experience supporting and troubleshooting laptop configurations.

  8. Demonstrated on-the-job system administration experience with Windows and Linux operating systems.

  9. Demonstrated on-the-job system experience troubleshooting Lotus Notes issues.

An Equal Opportunity Employer. PAE’s hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

EEO is the Law Poster at


PAE is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, PAE supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. PAE has a workforce of approximately 15,000 people in over 60 countries on all seven continents and is headquartered in Arlington, VA.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with PAE, please call Recruiting at (703) 656-6064 or email with "Disability Assistance" in the subject line.