HCA, Hospital Corporation of America Registrar Trident Parallon in Charleston, South Carolina

GENERAL SUMMARY OF DUTIES - Responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage.

SUPERVISOR - Patient Access Manager (or Supervisor)



· Interview patients at workstation or at bedside to obtain all necessary account information. Bed-side registration performed utilizing carts/computers on wheels

· Ensure charts are completed and accurate

· Verify all insurance and obtain pre-certification/authorization

· Calculate and collect patient liable amounts

· Ensure that all necessary signatures are obtained for treatments

· Answer any questions and explains policies clearly

· Process patient charts according to paperwork flow needs and established productivity standards

· Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions

· Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information

· Verify insurance benefits and determines pre-certification status. If pre-certification is needed, call the insurance precert department and initiate review or verify authorization number provided by scheduling staff. Enter all information and authorization numbers into the registration system.

· Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.

· Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies. Issue a Business Office letter to all patients according to policy

· Obtain proper authorization for treatment and approval codes from the insurance carrier for patients presenting for treatment insured by an MCO. Collect co-pays, deposits, and deductibles and documents collection status in the system and chart. Issue waivers for signatures when appropriate.

· Inform former patients or their representatives of delinquent accounts and attempt to obtain payment. Refer delinquent accounts to the Manager/Supervisor for further action

· Receive and receipt payments from patient for services rendered. Prepare daily deposits and maintains the integrity of the cash drawer

· Produce paperwork on each patient for distribution to appropriate departments. Align pertinent documents for establishing the patient’s medical record and financial file

· Register and admit all patients after the other registration departments are closed. Route admission documents and forms to appropriate departments

· Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents

· Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action

· Check for physician orders and attaches them to the patient medical records to ensure that patients are receiving appropriate tests

· Escort patient to his/her destination or refers patient to an available escort

· Activate all pre-registered patients that have reported for services

· Abstract patient charts once discharged for the ER and retrieves a patient Medical Record once they present to ER for treatment


· Communication - communicates clearly and concisely, verbally and in writing

· Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

· Interpersonal skills - able to work effectively with other employees, patients and external parties

· PC skills - demonstrates proficiency in PC applications as required

· Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

· Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately


· High school diploma or GED required


· At least one year of patient registration and/or admissions experience preferred

Title: Registrar Trident Parallon

Location: South Carolina-Charleston-Trident Medical Center

Requisition ID: 08591-125147