Ally Financial Application Support Analyst in Charlotte, North Carolina

Information Technology

Apr 5, 2016


Position *Description*

The Sr IT Business Operations Analyst is responsible for sustain application production support activities including: executing deployment, access management, audits, incident management, change management, etc.


  • Maintain and improve system / application performance and stability
  • Incident prevention
  • Incident / problem management / reduce incident resolution time
  • Production ticket inventory management
  • Production support integration into critical operational, technical and business units
  • Operational reporting and SLA management
  • Support continuity of business and disaster recovery capabilities
  • Experience with custom configuration and support of Apache HTTP server and other Webservers
  • Experience/Exposure with installing, troubleshooting, maintaining, securing, upgrading and patching of Webservers
  • Familiarity with html, xml, json, js, css, xslt etc
  • Experience with Apache Development & working with modules such as Mod Proxy, Mod Transforms, Mod Rewrites etc
  • Experience/Exposure with custom webserver configuration such as modules, mime types, character encoding, expire headers, locations and proxy pass configuration
  • Scripting experience in Unix / Linux (shell or python)
  • Knowledge of Regex & content compression techniques.
  • Propose and implement enhancements to improve the features, security, performance and reliability of the Webserver environments
  • Maintain documentation and validation processes to ensure adherence to company policies
  • Collaborative and team focus
  • Eagerness to learn enough about whatever tools & tricks are needed to get the job done
  • Ability to occasionally work off-hours / weekends


  • 5+ years of professional experience
  • 4 year bachelor's degree in computer science engineering or similar field.
  • Production support, service management, ITIL experience preferred
  • Strong communication and organizational skills
  • Experience with UX technologies & web content development
  • Excellent Communications & analytical skills

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

Ally's Information Technology (IT) organization is focused on supporting and improving the position of its industry-leading business franchises through cost effective, innovative IT solutions as well as overseeing critical functions that enable the day-to-day operations of the entire Ally Financial enterprise. IT is also responsible for the administration and execution of information protection, disaster recovery and IT risk management.

Total Rewards

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:

  • Industry-leading 401K retirement savings plan with matching and company contributions
  • Wellness program encouraging healthy living with financial rewards
  • Flexible health insurance options including dental and vision
  • Pre-tax Health Savings Account with generous employer contributions
  • Pre-tax commuter benefits
  • Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.



AVAILABLE WORK LOCATIONS: North Carolina (Charlotte)