Citi Consumer Operations - Manager in Chennai, India

  • Primary Location: India,Tamil Nadu,Chennai

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16062384


Role Outline/Job Summary:

The successful candidate will be responsible to lead a team within Consumer Operations with a mandate to optimize the operating model to support business and product expansion. The incumbent will be responsible for the management and leadership of approximately 30-40 FTEs.

Core Responsibilities:

  • Lead the team to meet business objectives by developing talent

  • Ensure a Pristine Control Environment - All operational risks to be assessed and mitigated, and control/audit issues actively managed to resolution

  • Strong understanding of applicable regulations and compliance with same

  • Employee initiatives – VOE, address people issues, effective on-boarding and training, staff has clear goals and expectations

  • Effective Communication for both internal and external stakeholders providing regular updates on the Operations

  • Execute the COB plan for split operations

Day-to-day Responsibilities:

  • Define and track metrics for performance measurement, service levels and monitoring key triggers for early warning signals

  • Build and maintain effective communication channels between employees

  • Drive initiatives to enhance Client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities

  • Regular tracking and de-risking processes from Fraud, Operational, regulatory and Information security risks



  • Bachelor’s degree/MBA/CA


  • 6-8 years of which 2-4 years in Operational process management in Retail Banking Operations

  • Good understanding of banking operations

  • Leading and managing large teams for 2-4 years

  • Competence in Risk and Control, detailed knowledge of Citi policies and procedures, ability to identify and mitigate emerging risks


  • People and Process Management, Communication skills

  • Team building - Ability to manage diverse teams, conflict management

  • Execution skills (Quick thinker who can take strategic decisions to implement, ability to prioritize; analytical thinking and attention to detail)

  • Ability to handle pressure, Strong interpersonal skills required for frequent multi-level interaction