Veterans Affairs, Veterans Health Administration Medical Support Assistant in Cheyenne, Wyoming

Veterans Affairs, Veterans Health Administration
10 vacancies in the following location:
  • Cheyenne, WY
Work Schedule is Full Time - Permanent

Opened Friday 10/14/2016 (12 day(s) ago)

** Closes Friday 10/28/2016 (2 day(s) away)

Job Overview

Vacancy Identification Number (VIN): 1826142

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.

As a VA professional, your opportunities are endless. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Who May Apply: US Citizens


The Cheyenne Medical Support Assistant performs a full range of duties. Duties will include, but are not limited to:

  • Schedule, cancel, reschedule appointments and/or consults.
  • Entering no-show information.
  • Monitoring the electronic wait list.
  • Preparing for clinic visits.
  • Monitoring both inpatient and outpatient appointments for areas of responsibility.
  • Ensuring encounter forms are completed in order to obtain appropriate workload credit.
  • Verifying and updating demographics and insurance information.
  • Processing all emergency and non-emergency transfers to other VA facilities or private hospitals.
  • Performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e. TRICARE, sharing agreements, etc).

Work Schedule: Monday through Friday, flexible hours.

Functional Statement Title: Medical Support Assistant, GS-679

Travel Required
  • Occasional Travel
  • Incumbent(s) may be required to travel to, work from and travel back from the Ft. Collins and Greeley, CO clinics based upon management needs.
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required
  • Selective Service Registration is required for males born after 12/31/1959.

Basic Requirements:

  • U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, Chapter 3, Section A, paragraph 3g.
  • Must be proficient in spoken and written English.
  • Experience - Six months of clerical, office or other work that includes the ability to acquire the particular knowledge and skills needed to perform the duties of the position, OR
  • Education - One year about high school, OR
  • Equivalent experience/education combination.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience.

Grade Determinations:

GS-3 (Entry level): None beyond the basic requirements.

GS-4 (Developmental level): Must meet all basic requirements and in addition, the Medical Support Assistant must have one year of experience in clerical or office work that includes the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school and able to demonstrate the following knowledge, skills and abilities:

  1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.

  2. Ability to use various types of office automation equipment and software.

  3. Ability to set up, organize and maintain record systems.

GS-5 (Full performance level): Must meet all basic requirements and in addition, the Medical Support Assistant must have one year of experience equivalent to the next lower grade level (GS-4) or 4 years of education above high school and able to demonstrate the following knowledge, skills and abilities:

  1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems, and/or reports.

  2. Knowledge of medical terminology.

  3. Ability to make appointments in a clinical setting.

  4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

  5. Ability to communicate effectively and professionally with employees at varying grade levels.

  6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow up as necessary to ensure a satisfactory resolution.

Reference: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant. This is available at your local Human Resources Office.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: The work is sedentary. Typically, the incumbent sits comfortably to do the work, however, there may be some walking, standing, bending, carrying of light items, such as papers, books, or small parts. No special physical demands are required to do the work.

Security Clearance


Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered:

Other Information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status. Veterans Preference does apply to this vacancy.

Veterans' Preference:When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and must provide a legible copy of your DD214(s) and/or required documentation related to their Veterans' preference claim. Submitted DD214(s) must show active duty service dates and character of service (honorable, general, etc.). If your DD214 is not yet available because you have not yet separated from service, you must submit official documentation detailing your service and impending date of separation.

Disabled Veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit the required documentation as listed on the SF-15 "Application for 10 Point Veterans Preference" (example, letter from the Department of Veterans Affairs certifying that the Veteran has a service-connected disability of 10% or more). For more information, please review the information for disabled Veterans in the application.

Salary Range: $25,731.00 to $42,012.00 / Per Year

Series & Grade: GS-0679-03/05

Promotion Potential: 5

Supervisory Status: No

Who May Apply: Open to all qualified US Citizens

Control Number: 453476200

Job Announcement Number: 442-17-CRC-2275279-BU