United Airlines Intern – Airport Operations, Planning & Analysis (summer 2017) in Chicago, Illinois

Intern – Airport Operations, Planning & Analysis (summer 2017)


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Intern - Airport Operations, Planning & Analysis (summer 2017)

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.


Airport Operations overview

Airport Operations is the heart of United Airlines, and includes responsibility for the management of all ground handling functions associated with ramp operations, customer service, baggage services, ground support equipment, facilities, and station operations control.

Job description

This internship combines a student's academic and career interest with valuable work experience in the commercial air carrier environment. Our internship assignments provide hands-on, real-world experience. As an intern with United, you are more than a student – you are a member of our team.

Throughout the course of the program, interns will be responsible to their respective work location, but there may also be opportunities or projects that have heavy emphasis or travel to hub or line station cities within our network. Additionally, valuable training, facility tours, airport experiences and other benefits are what make United Airlines the premier company to intern for.

Responsibilities include the following (but are not limited to):

  • Serve as an internal consultant, providing business analyses to management of various operating divisions on challenges and opportunities facing the airline. This may include one or more of the following: strategy, innovation and process improvement initiatives, performance analysis and data visualization, baggage performance, change management, safety and regulatory compliance, and station operations planning.

  • Potential assignments include analyzing operational performance, developing strategic plans, establishing performance metrics, and working with company organizations to analyze growth opportunities.

  • Interns are also responsible for studying organizational changes, communications, information flow, integrated production methods, and gathering and organizing information regarding problems and procedures. They analyze information gathered, interpret data from various sources, and consider available solutions or alternative methods of proceeding, as may be required.



  • Must be a current undergraduate student pursuing a degree in Business Management, Industrial Engineering, Economics, Finance or other business-based / quantitative field

Skills and experience

  • Excellent written and verbal communication skills

  • Proven proficiency in Microsoft Office (Excel, Word, PowerPoint)

  • Strong quantitative and problem solving skills

  • Solid interpersonal skills and ability to adapt to a fast-paced, changing environment


  • Intern positions are based in Chicago, IL

  • Travel up to 60% may be required

  • Intern duration is summer 2017

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position

Job Intern - MBA & Undergrad

Primary Location United States-IL-WHQ - Chicago - Corporate Support Center - Willis Tower

Organization 62 Airport Operations

Schedule Full-time

Req ID: WHQ00009506-JC