United Airlines Intern - Industrial Engineering (Jan - Jun 2017) in Chicago, Illinois

Intern - Industrial Engineering (Jan - Jun 2017)


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Intern - Industrial Engineering(Jan - Jun 2017)

Chicago, IL

Equal Opportunity Employer –Minorities/Women/Veterans/Disabled/LGBT

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.


Continuous Improvement & EnterpriseOptimization Overview

Continuous Improvement & Enterprise Optimization (CIEO) focuses on how we can advance the quality and efficiency of what we do across our operations and around the world. The objective of the group is to provide thought leadership through business insights and advanced analytics that challenge the status-quo. We partner with variety of business units (e.g. Airport Operations, Technical Operations, Network Planning, Revenue Management, etc.) in order to create value through excellence in process improvement, change management, analytical modeling and research.

Job Description

Interns will work with various business units along with Analyst/Sr. Analysts in the CIEO division using analytical, technical, and consulting skills complete value-added projects at United Airlines. Work may include measurement & analysis (time and motion studies), statistical data analysis, process improvement applying continuous improvement concepts (including process mapping), and the development and validation of operations models. Interns are also expected to gain an understanding of both United as a business and how it generates value for its customers.

  • Analyzing andgathering data of United’s various operations to make fact-based,data-driven recommendations

  • Using computer andtechnical skills, e.g. Excel and VBA, to create tools for use by otherdepartments

  • Utilizing simulationtechniques in SIMIO/ARENA to analyze & improvebusiness processes

  • Performing measurementand analysis (time and motion studies) in different environments:airports, maintenance, customer contact centers

  • Present compellingfindings to business divisions leading to material improvements



  • Must be a currentundergraduate (Junior/Senior)/graduate student with a major in IndustrialEngineering, and have completed courses in basic industrial engineeringand statistics


  • Excellent analyticaland problem solving skills

  • Proficiency with Exceland other Microsoft Office products

  • Experience with SIMIO/ARENA,Minitab, Visual Basic (VBA), and other programming tools is preferred

  • Strong interpersonalskills with focus on teamwork


  • Intern duration is Jan - Jun 2017

  • Internship requires atleast a five month commitment

  • Position is based inChicago, IL (travel may be required, up to 50-60%)

  • Must be legallyauthorized to work in the United States for any employer withoutsponsorship

  • Successful completionof interview required to meet job qualification

  • Reliable, punctualattendance is an essential function of the position

Job Intern - MBA & Undergrad

Primary Location United States-IL-WHQ - Chicago - Corporate Support Center - Willis Tower

Organization 40 Finance

Schedule Full-time

Req ID: WHQ00007489-JC