University of Chicago Library Clerk I / Entrance-Exit Control Attendant in Chicago, Illinois
About the Unit
Unit Job Summary
Under the direction of the Privileges/Entry-Exit Control Supervisor and closely following departmental guidelines and procedure, the Entrance-Exit Attendant is responsible for all facets of Entry-Exit control for the Regenstein Library and the Crerar Library. Performs work in accordance with Library standards and procedures.
Customer Service: Ensures that users are welcomed and assisted in finding the needed staff member, department, or meeting place. Assists readers who are having difficulties using their Entry-Exit access cards at the turnstiles. Answers basic inquiries and gives general directions relating to the library and to the University community. Uses the University's and Library's home pages, as well as written information from a variety of sources, to provide campus and library information to patrons seeking information and directions. Is knowledgeable and informed about ongoing library events -- including library functions, training sessions, and meetings. Monitors a daily calendar of library events online.
Security and Policy Enforcement: Visually checks identification for valid entrance of all patrons/visitors without Entry-Exit access cards. Monitors Entry-Exit control system to determine whether a patron has valid access and explains problems as necessary. Creates day passes for University users that do not have their IDs or determines if patron is eligible to sign in to Library. Remains alert and vigilant in order to ensure the security of library materials. When exit alarm sounds, ensures that all materials are properly checked out before the user is given permission to exit by checking the contents of book bags, back packs, etc. for books not properly checked out. Prohibits patrons from bringing open beverages into the library and upholds the Library's Food and Drink Policy. Directs patrons without valid Entry-Exit passes to the Identification & Privileges Office, and/or assists them as appropriate when that Office is closed. Reports problems regarding Entry-Exit/exit to Supervisor, contracted security personnel, and/or University Police as appropriate.
Organization: Maintains a daily log of shift activity that is emailed to other Entry-Exit Control attendants, Supervisors, and Library Administrators. Ensures that lobby and Entry-Exit-control desk area are neat and organized before the building opens and throughout the shift. Reports maintenance issues to Building Services staff as appropriate. Monitors manual sign-in logs for expected visitors/appointments, overnight custodial crew, and unregistered visitors for accuracy and reports issues to Privileges/Entry-Exit Control supervisor. Maintains organization of the logs and files completed logs on a monthly basis. Responds to internal phone and email messages regarding expected visitors, incorporating the log of such visitors into the daily calendar of events.
Other: Troubleshoots (e.g. reboots) the entry control system if the system appears to "freeze" and/or "goes down". Uses Library circulation system to check in items from IT Services TECHB@R that users return after Circulation has closed. Reports the return of items to TECHB@R via email and secures items until IT Services staff retrieve them. Handles IDs, wallets, and other found property that's turned in at the Entry-Exit control according to Library policies. Assists Privileges/Entry-Exit Control supervisor with training of new staff. Assists Privileges/Entry-Exit Control supervisor with scheduling coverage for open shifts.
High School Diploma or equivalent required.
Significant customer service experience handling public contacts with patience, courtesy, firmness, and diplomacy within a busy and fast-paced retail, library, or similar environment required.
Candidates must demonstrate the following competencies: manage interpersonal relationships and interact/communicate with clarity, tact, and courtesy with patrons, patients, staff, faculty, students, and others; communicate effectively in English, both orally and in writing; identify priorities; recognize and resolve or refer problems; work effectively with supervision and as a part of a team; ability to use or learn a range of position-related software applications, including standard software packages, library systems, email, and intranet.
General computer and typing skills, including e-mail and Internet, required. Demonstrated orientation to detail, with ability to sustain attention to detail, required. Ability to explain and to uphold library policy consistently and courteously but in a firm manner required. Ability to articulate policies to users, to make appropriate exceptions when allowed, and to refer problems to a supervisor when necessary, required. Ability to evaluate and assess problems and issues with skill and diplomacy required. Ability to give and to follow both oral and written instructions required. Reliability, punctuality, and the ability to work independently required. Ability to maintain a regular schedule required; ability to adapt to flexible scheduling may also be required. Ability to perform multiple tasks accurately and simultaneously required. Ability to respond quickly to potentially volatile security situations required.
Working knowledge of the University of Chicago community preferred.
Required Job Seeker Documents
Optional Job Seeker Documents
Requisition Number: 102812
Departmental Job Title: Library Clerk I / Entrance-Exit Control Attendant
Type of Position: Staff
Number of Positions Available: 1
Division: University of Chicago Library
Department: 454710101-Access Services-Entrance Control
Work Location: Campus - Hyde Park
Work Schedule: Part-Time
If other than regular hours (M-F, 8:30-5:00) please detail: Monday - Thursday, 6:00 a.m. - 2:00 p.m.
Benefits Eligible?: Yes
Union (If applicable): 024-Local 743, I.B.T. Clerical
Pay Grade: C-5
Pay Range: $13.36 - $14.06
Pay Frequency: Biweekly
Does this position require incumbent to operate a vehicle on the job?: No
Is a Background Check Required?: Yes
Is Drug Testing Required?: No
Employee Referral Bonus Amount: None
Posting Date: 06-19-2017
Remove from posting on or before: 12-19-2017