SAP Manager, Implementation (Business Support Senior Specialist) Job in Chicago, Illinois

Requisition ID: 124576

Work Area: Consulting and Professional Services

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


The role is responsible for operationally implementing Ariba services strategy; driving improvement initiatives; offering advice and counsel to delivery leadership on operational performance; and managing critical ongoing processes such as forecasting and utilization reporting that directly impact revenue recognition. In addition, this role is responsible for ongoing analysis and recommendations relating to the EMEA services delivery and services sales activity.


Change Management

  • Be a key contributor and thought leader on the use of internal tools within the company. Assist leadership where needed by providing data analysis and automate as many manual processes as possible.

  • Serves as regional point of contact for the global team in supporting new internal tools adoption. Activities may include early training and adoption, testing, checking master data, checking output, advising on tool setup.

  • Troubleshoot adoption, train the team, support Q&A.

  • Help the leadership team identify training gaps and support building a training calendar with appropriate training resources.

  • Assist with the administration and management of individual professional development plans as necessary.


  • Collecting weekly executive summaries and monthly project statuses per email or in SAP system.

  • Creating a management dashboard based on these updates and distributing to leadership.

  • Track utilization by issuing a weekly report.

  • Troubleshoot issues that team members encounter to enter their time accurately in SAP system.

  • Issue staffing requests when needed in support of Project Managers and team managers.

  • Verify budget and scoped hours, to advise team on staffing requests.

  • Channel team’s internal orders creation and staffing.

  • Provide quarterly numbers to global operations and the compensation team for bonus payouts.

  • Support an offline process for utilization forecasting until the Resource Management tool is available.

  • Support ongoing Q&A from team members on task types and utilization topics.

  • Chase Project Managers and team managers, sense check accuracy of revenue forecast.

  • Identify rightful owners for projects when missing or wrong.

  • Identify proper scope of work and budget of projects when needed.

  • Ensuring data accuracy for forecasting.

  • Providing leadership with summary assessments of forecast, including historical precedents.

  • Driving continuous improvement on forecast process and data.

  • Assist with calculations of project cost/margin/overrun.

  • Using knowledge, data, and skills to provide insightful, fact-based decision making analysis for the leadership team.

  • Assist with capacity planning to support headcount adjustment discussions with Finance.

  • Assist with contracting and Scope of Work writing, in coordination with Legal and Resourcing.

  • Initiate Purchase Requisitions and Purchase Orders, in coordination with Finance.

  • Approve invoices.

Other Operational Issues

  • Assist leadership with any information gathering to prepare senior leadership Quarterly Business Reviews and other meetings.

  • Be familiar with and able to explain all of the team’s Key Performance Indicators.

  • Coordinate with other teams in the region (Seller Management Organisation, Shared Service Delivery, Commerce Integration, Services Sales, Customer Engagement Executives) and maintain global alignment with other operations teams.

  • Organize venue, accommodation, general coordination for a successful team meeting.

  • Assist with agenda creation, survey team expectations, liaise with external speakers.

  • Plan and track attendance.

  • Survey team satisfaction.

  • Send email invitations and manage Q&A leading up to the event.


  • 3 years of work experience in an analytical role


  • University degree

  • Fluent English

An extremely high level of proficiency in Microsoft Excel demonstrated through the ability to utilize advanced functionality, including (but not limited to) pivot tables, logical and statistical formulas, lookup and reference formulas


Systematically investigating a problem to better understand a situation. Identifying and interpreting underlying trends, interrelationships and cause-effect relationships among seemingly unrelated pieces of data. Drawing logical inferences and making rational recommendations based on the application of inductive and deductive reasoning skills.


Has a “do whatever it takes” attitude towards challenges. Being flexible with changing priorities. Ability and willingness to multi-task, set priorities and work with minimal direction. Pro-active work ethic and strong initiative. Strong organizational and project management skills.


Effectively resolving issues that involve people, things, and processes by using logic and common sense. Identifying the root cause of a problem as opposed to focusing on the symptoms. Generating unique solutions to problems rather than relying on what has been tried in the past.


Ability to influence and motivate other team members, and other parts of the Ariba organization toward a common goal. Works well in a cross functional team environment. Appropriately escalates issues within and across teams both within the European region and globally.


Speaking in a clear voice and presenting thoughts, ideas, and concepts in a logical and easy to understand manner. Expressing complicated or highly technical thoughts, expectations, ideas and intent effectively and concisely. Ability to present to senior leadership.


Taking great care to ensure all aspects of work are completed correctly, developing effective methods for tracking specifics, and checking the quality of one’s work in order to ensure accuracy. Identifying mistakes and correcting them before they cause major problems.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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