United Airlines Manager - IT Systems in Chicago, Illinois

Manager - IT Systems


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Manager – IT Systems

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.



As Manager of IT Systems, you’ll be responsible for managing all IT inventory from the time a purchase order is sent to the vendor to product being sent to recycling vendor due to end of life (EOL). Coordinating pickup, tracking and reporting on all IT products that are sent to recycling vendor. This includes updates in a SharePoint site as well as updating assets in asset manager. Responsible for overseeing remote warehouses to ensure receiving and shipping SLA’s are met, cycle counts are performed and all inventories are managed to United’s standards while at the warehouses. Review monthly open purchase order report to resolve any that have been open for longer than 60 days. Review bill of materials (BOM) on a daily basis and allocate hardware as necessary to meet installation dates. Review current IMAC inventory levels and order as needed. Manage a logistics team that processes quotes for all IT purchases, Xerox refresh, domestic and international shipping and tracking/managing the mobile training classroom inventory. This includes job assignments, reviews, counseling, yearly goal setting.



  • Managing IT inventory

  • Tracking, documenting IT recycling process

  • Manage all open purchase orders shipping to warehouses

  • Manage remote warehouses to ensure meeting SLA

  • Manage logistics team

  • Reconcile monthly warehouse space invoice

  • Use IT systems to manage stock levels, delivery times, and transport costs

  • Develop, mentor, motivate and coach team members including and not limited to documenting performance improvement and discipline up to and including terminations.

  • Investigate, interview, and research recycling vendors with procurement and asset manager team

  • Ensure all work order requests are completed correctly within a timely manner within managed teams

  • Liaise and negotiate with internal and external customers and escalations when needed

  • Disciplines

Organizational Effectiveness / People:

  • Provide leadership by ensuring department and individuals goals are met

  • Manages talent utilizing HR supplied recognition tools and participates in workforce planning, staffing, and development

  • Participates in assessing and recommending improvements to the organization structure, roles and responsibilities

  • Responsible for individual performance assessments and improvement plans

  • Responsible for coaching, counseling, assisting employees to develop individual career development and training plans



  • BS/BA (Supply Chain or Business Management) and/or equivalent work experience required



  • Supply Chain Management

  • Vendor and Inventory Management

  • Ability to communicate effectively through presentations, email, one on one, and team discussion

  • Troubleshooting, problem solving

  • Cost accounting skills

  • Leadership


  • Quality management

  • Understanding of e-business/ e-procurement systems

  • Understanding of cross-cultural / global issues



  • 5 years applicable experience in Inventory Management and/or Vendor Management

  • 2 years of management experience


  • Knowledge of asset tracking processes

  • Knowledge of quality improvement processes

  • Previous airline experience a plus


  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position



Job Information Technology

Primary Location United States-IL-WHQ - Chicago - Corporate Support Center - Elk Grove Village

Organization 47 Technology/IT

Schedule Full-time

Req ID: WHQ00009113-AM