SAP SAP Fieldglass Manager Account Services Business Analysts Job in Chicago, Illinois

Requisition ID: 119071

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Account Services Manager

Fieldglass is currently seeking an Account Manager to join our growing Professional Services team.

The Account Services Manager is responsible for leading and developing a team of Business Analysts to ensure the ongoing success between Fieldglass and our clients. The individual in this position is accountable for hiring, managing, and helping to assign appropriate resources to support projects, as well as defining and enforcing process and best practices. Although this person does not directly support account services projects, the individual should be able to demonstrate relevant contingent workforce management knowledge within the VMS space.

Responsibilities include managing and developing staff by:

  • Participate in the recruitment, selection, training, and performance evaluation of direct-reports

  • Develop and implement initiatives to improve employee morale, performance, productivity, and retention

  • Evaluate project needs, review resource capacity and competency, and provide input on allocation of resources to projects based on skills, availability, and developmental need

  • Regularly track and monitor direct reports’ project utilization and take action to ensure the achievement of PS metrics

  • Audit and evaluate project deliverables to ensure client work is completed in accordance with Fieldglass methodology and quality standards

  • Meet regularly with direct reports to discuss professional development and career goals

  • Provide guidance for project related questions and advise on how to best navigate through project challenges

  • Coordinate and collaborate with members of management team to develop content and effectively leads team meetings

  • Collaborate with department leads throughout the organization to ensure optimal processes are developed, documented and followed

  • Conduct employee reviews and provide feedback regularly

  • Regularly monitor progress of projects and ensure project status is tracked appropriately

  • Identifies and resolves issues critical to client projects; engages PS management as necessary to ensure that client issues are managed in an efficient manner.

  • Serve as internal escalation point for business or project related issues. Managers may facilitate communication with customer or partner until resolution and set appropriate expectations

We’re Looking For:

  • Bachelor's degree in computer or information science, mathematics, engineering, management information systems or related course of study

  • Expertise in MS Office tools: Excel/Word/Access/PowerPoint

  • Exceptional verbal, written, and presentation skills along with strong planning and organizational skills, and very strong interpersonal, leadership, and team management skills, including a track record of successfully providing leadership within project teams is required

  • Having an ability to work effectively with all levels of individuals within Fieldglass, the client organization, and any applicable vendors is necessary

  • Individuals who are highly organized, yet can work in a flexible, fast-paced environment, have the ability to work on multiple, concurrent tasks and adapt to shifting priorities

  • Extensive knowledge of the Fieldglass software or CWM industry experience, and possess an enthusiasm for leading a team and developing individuals


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations: No Selection