Convergys Human Resources Business Partner in Cincinnati, Ohio

Job Title:

Human Resources Business Partner

Job Description

The primary role of the HR Business Partner is to act as an internal resource on Human Resource policies, procedures, employee relations, turnover, and other HR related issues.

Core Responsibilities

  • Assist with the development, administration, support, and management of employee relations functions

  • Support, consult, and guide management at all levels of the organization on employee relation issues

  • Provide input and solutions for solving specific team concerns

  • Act as a mediator between opposing views of personalities

  • Understand current state of Management Development functions and propose new strategies to improve processes when necessary

  • Provide Human Resources related training at all levels of management as needed, including preventative training to ensure policy adherence and damage control

  • Create materials that update and inform management on pertinent work force issues and concerns

  • Review exit interviews and summarize data for management review

  • Monitor and report on employee morale by proactively addressing employee relations and potential legal issues with management's cooperation

  • Assist with interpreting policies, regulations, and programs in a manner conducive to company goals

  • Support community events and programs such as United Way, Blood Drives, etc.

  • Coordinate, schedule, and promote programming efforts for specialized needs of division and departments

  • Research some complex employee issues, and if necessary, coordinate efforts through Human Resources and/or Legal

  • Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization's policies and applicable legal requirements

Candidate Profile:

  • Bachelor's degree in Human Resources Management, Business Administration, or related field from a four-year college or university

  • PHR certification desired

  • Four to six years Human Resources experience or equivalent combination of education and experience

  • Must have proficiency with various software applications programs including Microsoft Outlook, Word, and Excel

  • Excellent negotiation and problem solving skills

  • Ability to organize and prioritize projects in a fast-paced, deadline-oriented and rapidly changing business environment

  • Solid oral and written communication skills

  • Proficient knowledge of local employment, wage and hour laws, family and medical leave, equal employment opportunity (e.g., FMLA, EE0)

  • Ability to motivate people in a dynamic environment

  • Experience in managing functional groups

  • Experience in a call center environment strongly desired


USA, Cincinnati, OH

Language Requirements:

Time Type:

Full time

Who We Are

At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people.

For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers.

For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

Build Your Career With Convergys

When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!

Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team.

Convergys has careers available in 31 countries at 150+ locations.

Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work.