Convergys Marketing Program [Content and Campaign] Manager in Cincinnati, Ohio

Job Title:

Marketing Program [Content and Campaign] Manager

Job Description

The Marketing Program [Content and Campaign] Manager will create high-quality, valuable content to attract, inform, and engage an audience, while also promoting the brand itself. In this new role, the Manager will produce content as well as lead the deployment of a new marketing automation platform. This person should have a strong understanding of how to work in content management systems for web publishing and how to get different technologies to work well together, integrated with CRM. It’s also critically important this person has strong content management experience and understands how to apply technology to support business processes and campaign workflows.

Essential Functions/Core Responsibilities

  • Strong project management and execution. This person should be able to multi-task and produce high quality results in a timely fashion. They also will need to coordinate with many people, departments, and agencies to make sure that a content piece gets produced—that is where the project management comes in.

  • Strong writing skills with content marketing experience. Copywriting requirements will span across multiple marketing assets, for example: white papers, infographics, video scripting, case studies, social media, SEO and blogging. This will include a mixture of creating new content, repurposing content and project managing content from subject matter experts.

  • Campaign management experience. Ability to run the full life cycle of programs from initial planning, to development, content, rollout, and measuring results. A strong understanding of customer personas and how to provide sales enablement.

  • Strong analytical, digital marketing and demand generation skills. This person needs to be able to leverage technologies and platforms to determine the right information to capture, analyze and report. Additionally, this person will be responsible for sharing insights and interpretations of marketing information that are meaningful to executives at any level.

  • Working with graphic designer and web teams to develop creative conception, positioning, planning, implementation and management of externally directed marketing communications, messages and programs.

  • Participate in various Convergys marketing communications committees, and work with Convergys executives to provide communications support for corporate and business unit marketing and sales programs.

Candidate Profile

  • Bachelor’s Degree from a four year college in related field, with a minimum of seven years of experience preferred

  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external candidates

  • Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

  • Demonstrated ability to take initiative and ownership with focus on continuous improvement

  • Excellent attention to detail

  • Demonstrated ability to comprehend, analyze, and interpret

  • Strong customer service disposition and sense of professionalism

  • Solid understanding of the organization's business operations and industry. Demonstrated business acumen

  • Advanced Microsoft Office skills

Career Framework Role

Is recognized as an expert in own function within the organization. Frequently contributes to the development of new theories and methods. Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions. Works independently, with guidance in only the most complex situations.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.


USA, Cincinnati, OH

Language Requirements:


Work Experience:

Time Type:

Full time

Who We Are

At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people.

For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers.

For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

Build Your Career With Convergys

When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!

Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team.

Convergys has careers available in 31 countries at 150+ locations.

Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work.