Convergys Programming Specialist Research Systems in Cincinnati, Ohio

Job Title:

Programming Specialist Research Systems

Job Description

The Programming Specialist Research Systems functions as an experienced Programmer on moderately complex research programs. This position uses specialized research software to program surveys, tabulate data and/or manage data files.

The Programming Specialist Research Systems is responsible for the accurate processing and selection of customer records (“sample”) for Market Research surveys.The Specialist works closely with Project Managers to understand client requirements for customers participating in the survey, and writes programs to execute these requirements automatically.This position is responsible for working client IT departments to understand file transmission methods (SFTP, Web Services, etc), file layout and naming schemes.The Programming Specialist Research Systems creates email templates for survey invitations, is responsible for bulk automated sends of emails, and monitors email deliverability on an ongoing basis.

Candidate Profile

Convergys Customer Experience Consulting is targeting highly motivated individuals with a passion to succeed, possessing strong technical skills and an eagerness to learn.Professionalism, attention to detail, and a persistent focus on quality and accuracy are required to be successful at Convergys.

We help our clients become high performing achievers by hiring the best and brightest individuals who are able to demonstrate the following skill sets:

  • At least 2 years of experience working with Unix/Linux (required)

  • At least 2 years of experience with Unix Shell Programming, ideally including vi, nawk/awk, Python, Bash

  • Proficiency with SQL a plus

  • Experience in a Market Research Supplier environment

  • Strong Technical Aptitude

  • Communicate Effectively with Team Members

  • Dedication to Quality and Accuracy

  • Solid Organizational Skills

  • Exhibit Flexibility


A Bachelor’s degree is required in a related major/field of study including the following disciplines:

  • Information Technology

  • Computer Engineering Technology

  • Information Systems

  • Management Information Systems

Academic Performance

Preferably a cumulative GPA of 3.5 or higher on a 4.0 scale.

Careel Level Description

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.


USA, Cincinnati, OH

Language Requirements:

Time Type:

Full time

Who We Are

At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people.

For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers.

For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

Build Your Career With Convergys

When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!

Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team.

Convergys has careers available in 31 countries at 150+ locations.

Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work.