Convergys Senior Account Manager - Analytics in Cincinnati, Ohio

Job Title:

Senior Account Manager - Analytics

Job Description

The Sr Account Manager is responsible for driving global financial growth for Convergys Analytics through successful implementation of sales expansion strategies within the defined top tier customer base. The incumbent will successfully establish business relationships at the highest levels within the client organization, with the goal of expanding the services Convergys provides to the client and meeting/exceeding current revenue and gross margin targets. In this capacity, the incumbent will develop and implement sales account and business partnership strategies and programs to increase organic sales growth.

Essential Functions/Core Responsibilities

  • Develop and implement a long term account strategy (a three to five year Account Expansion Plan) for a top tier Global Account within the Analytics Solutions Organization

  • Successfully establish long term business relationships at the highest organizational levels within the Account to increase sales through value add business partnership

  • Ensure proper execution and delivery on set annual sales revenue and operating income targets. Identify and implement the “how to go to market” approach, needed to deliver on the short term and long term revenue and operating income targets

  • Ensure structured feedback mechanisms are in place to measure success and to obtain satisfaction levels, from the Global Account, of sold and implemented services

  • Participate in and contribute to product development strategies to anticipate the long term flow of Analytics solutions, products and services

Candidate Profile

  • Bachelor's degree in related field from a four-year college or university with more than seven years of relevant experience preferred

  • Proven track record of growing an account

  • Familiarity with profit and loss contributions in a large BPO company

  • Executive presence and the substance to successfully operate at CEO and Board level

  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates

  • Background in selling market research, Voice of the Customer, consulting, or call center analytics services

  • Strong leadership skills and record of working through internal and external collaboration

  • Drive to protect and increase the company’s set levels of expected profitability


USA, Cincinnati, OH

Language Requirements:

Time Type:

Full time

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