Qualfon Identity Protection Agent (LLK15) in Coeur d'Alene, Idaho

Identity Protection Agent (LLK15)

at Qualfon

Date Posted:

9/15/2017

Apply

Not ready to Apply?

Job Description

Want to Learn More?

Please come to our WALK-IN INTERVIEW every Tuesday from 10 AM until 2 PM

Address: 1201 Ironwood Dr, Coeur d'Alene, ID 83814 Phone: (208) 676-7801

This position is located in Hayden, ID.

We all appreciate superior customer service. Help us provide it to others. When you join our family of inbound call center representatives supporting a well-known financial services / risk management company, you will learn that Qualfon CARES. That’s it. We care for our employees who care for our clients. When you answer the Qualfon call, you will:

  • Join our family in an enthusiastic work environment

  • Competitive base hourly wage

  • Comprehensive benefits package

  • Ability to further your education through Qualfon University scholarship program

  • Opportunity to further your career with our strong promotion from within culture

  • Work with amazing team members and supervisors that embrace and live the Qualfon Mission & Values

  • Free access to personal and professional support for both on and off the job through the Qualfon non-denominational chaplaincy program

  • Discover a whole new world of opportunity

Job Summary

What You'll Do:

The Identity Protection Agent will successfully drive member satisfaction as the front-line resource for handling inquiries regarding product support, account management, member-portal navigation for our "Well Known National Identity Theft Customer". The perfect match will have a strong ability to empathize, negotiate, multi-task, and troubleshoot across various areas in an efficient manner. In addition, he/she will be a product expert focused on member education and service expansion opportunities to drive increased revenue. The Successful candidate will be a high-performing team member that will be a value-add to our existing company culture.

The Day-to-Day:

  • Front line voice of the company through professionalism and positive demeanor

  • Demonstrates high member satisfaction levels and results; actively works to improve the overall member experience

  • Provides high quality service beyond member expectations

  • Builds strong rapport by utilizing relating skills, asking clarifying questions and anticipating member needs

  • Demonstrates a high degree of empathy, compassion, and professional kindness with all members

  • Demonstrates a high skill level of relationship building by using needs based selling techniques and sharp communication skills

  • Resolves any member conflict or dissatisfaction with products or services to ensure continued member loyalty

  • Speaks positively of the company and members at all times

  • Demonstration of excellent written and verbal skills; proven track record of member interaction

  • Builds rapport and confidence with the member by facilitating discussions regarding identity theft concerns and offering appropriate solutions with our services

  • Displays active listening skills to anticipate member needs

  • Asks clarifying questions to support proper solutions and uncover additional needs

  • Displays a thorough knowledge of products, services and the industry to resolve issues without escalating to higher levels of management

  • Maintains regular contact with, and supports the Manager- and informs Manager and team members of specific member situations where potential for errors exist

Area of expertise (Skills)

Competency Requirements:

  • Functional / Technical Skills

  • Learning on the Fly

  • Time Management

  • Peer Relationships

  • Standing Alone

  • Drive for Results

  • Customer Focus

  • Integrity and Trust

Security Competencies:

  • Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security.

  • Ability to follow and abide by all information and security policies and practices.

Are We a Match?

  • Compensation - $10.25 hourly

  • HS Degree or equivalent and 2 years related experience in customer service. A college degree can be substituted for experience

  • Strong communication, time management and call management skills

  • Understands & is comfortable with sales and other Call Center Key Performance Indicators (KPIs) preferred

  • Prepared for and reacts positively to consistent change preferred

  • Able to multitask and prioritize effectively within guidelines preferred

Qualfon is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability

Other Skills and Experiences (Min)

How Qualfon CARES for you as you build your career at Qualfon:

  • Competitive base hourly wage plus generous bonus structure

  • Comprehensive benefits package

  • Ability to further your education through Qualfon University scholarship program

  • Opportunity to further your career with our strong promotion from within culture

  • Work with amazing team members and supervisors that embrace and live the Qualfon Mission & Values

  • Free access to personal and professional support for both on and off the job through the Qualfon non-denominational chaplaincy program

  • Considering a career change? Qualfon embraces those that would like to start fresh with a new opportunity. What you need most is a service-friendly attitude, basic computer literacy, and your personal flexibility to be able to work the shifts required including at least one weekend day most weeks. We employ many who have previous experience in industries or jobs such as retail, restaurants or food services, hotels/hospitality, clerk, administrative assistant, secretary, office manager, cashier, cook, server, sales, technician, delivery/driver, and much more.

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. In summary, our mission is “Be the Best BPO. Make People’s Lives Better.” This begins with our people. Our employee retention is twice the industry average because we care about our people—at work and beyond. Qualfon offers programs that promote personal development and provide direct support for our people and their families.

Qualfon is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability

Customer service jobs, jobs in customer service, customer service rep, customer service representative, call center, call center jobs, call centre jobs, costumer service, local jobs, careers, customer service careers, csr jobs, sales, sales representative, inbound sales, hourly jobs, full-time jobs, jobs in hayden, hayden jobs, idaho jobs, full time job, retail, hospitality, fraud, retention, help wanted, banking, teller, security, jobs in idaho, help wanted

Apply

Not ready to Apply?

Share With

http://www.jobs.net/jobs/qualfon/en-us/job/United-States/Identity-Protection-Agent-LLK15/J3G1LB69KV4L02H5LHC/

Identity Protection Agent (LLK15)

Job Snapshot

  • Employee Type:

Full-Time

  • Location:

Coeur d'Alene, ID

  • Job Type:

General Business

  • Experience:

Not Specified

  • Date Posted:

9/15/2017

About Us

Your Qualfon career starts right here. Qualfon is growing and we are seeking individuals that are looking to grow with us. Our foundation is our people and they are the primary reason we exist… to create opportunity. Opportunity for a new job, opportunity to have a fun and respectful work environment, opportunity to receive the support that you need both personally and professionally to grow in your own life’s vocation, and the opportunity to be a part of something bigger… the Qualfon family and the communities in which we live and work.

Join the Qualfon Talent Network today and stay up-to-date on our openings as they continue to become available!

What is a Talent Network?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests

  • Share job opportunities with family and friends through Social Media

Are you looking for a new job? Check out these current opportunities: Customer Service and Sales

View All Jobs