HCA, Hospital Corporation of America Collection Analyst - Urgent Care in Coppell, Texas

The HCA Physician Services Group (PSG) is the physician and practice management solution for the Hospital Corporation of America (HCA). PSG operates more than 750 practices, Urgent Care Facilities, and partners with HCA’s 165 hospitals to structure employed provider programs, professional service agreements, and joint ventures that offer the communities we serve high quality, cost effective care. We manage a collection of highly motivated and innovative leaders who are committed to excellence in every aspect of their career.

This position’s main function is to act as liaison between the collection agency and patient to resolve outstanding balances referred to the outside collection agency. This position will also hold the responsibility of acting as a back-up support to key areas in the AR department, including the receptionist/operator area.


  • Analyze, audit, and verify PHI to validate information
  • Prepare patient and company accounts for the collection agency
  • Reviews and determines accuracy of demographic, insurance, and billing data
  • Verify and confirm patient/company balances
  • Enter account information in spreadsheet and upload to agency software system
  • Maintain accounts on agency software and submit accordingly for each collection phase when necessary (Phase 2)
  • Answer phone calls from patients and collection agency on collection accounts to obtain resolution and payment
  • Adheres to all HIPAA guidelines and regulations
  • Complete W-9 for insurance/company upon request
  • Update terminated employee accounts and make necessary notes in practice management system
  • Phone relief for corporate office receptionist/operator
  • Back-up support for credit card payments for the private pay team
  • Train as backup support for the billing, refund, work comp, managed care, private pay, and employment service department as time permits
  • Back-up support for mailroom functions and deliver mail to the post office
  • Various research projects as needed


  • High School Diploma or equivalent

  • Minimum 3-5 years’ experience in healthcare collections environment preferred
  • Understanding and interpretation of Explanation of Benefits, CPT/ICD-9-CM, Managed Care/Commercial contracts and filing deadlines
  • Proficient in the use of the computer and Microsoft Word and Excel
  • Basic understanding of collection law and the Fair Debt Collection Practices Act
  • Adherence to all HIPAA guidelines and regulations
  • Understanding of the Fair Credit Reporting Act for accounts at the credit bureau
  • Excellent customer service skills
  • Excellent organizational skills to maintain multiple tasks with success
  • Solid research and problem solving skills
  • Good communication skills to interact with patients, collectors, and supervisors
  • Ability to grasp basic computer skills with patient processing software
  • Strong work ethic with a sense of urgency on a daily basis
  • Adheres to the company Mission Statement and Excellence Strategy
  • Work professionally, effectively, and efficiently in a team environment with patients, leadership, clinical staff, and HO employees

Title: Collection Analyst - Urgent Care

Location: Texas-Coppell-CareNow - Primary Health Inc

Requisition ID: 24900-49301