HCA, Hospital Corporation of America Medical Collections Specialist - Corona, CA in Corona, California

/ Collection Specialist / // Essential Job Functions:

Perform collections activity based on collection queue/production goals.

  • Follow all required FDCPA regulations and system procedures.
  • Maintain a working knowledge of client policies and procedures.
  • Maintain acceptable call quality as determined by the Management staff.
  • Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently.
  • Close out an appropriate number of accounts each month as determined by Management.
  • Be a mentor to new employees and assist in their training and development. Qualifications
  • Knowledge:Working knowledge of collections. Capable of meeting production goals. High school diploma or equivalent. Experience: Minimum 1 year experience in collections, customer service or equivalent with a proven track record of meeting production goals on a regular basis with experience in providing training and feedback to less experienced collectors. Experience with standard office software products a must.
  • Skills/Aptitudes:Demonstrated communication and problem solving skills and the ability to act/decide accordingly. Ability to collect, create and research complex or diverse information. Exceptional customer service and the ability to plan organize and exercise sound judgment.

Title: Medical Collections Specialist - Corona, CA

Location: California-Corona-Corona (COR) - RCPS

Requisition ID: 26618-115596