PPG Industries Customer Service Representative in Cranberry, Pennsylvania
Join our team and show your colors to the world! *
PPG: WE PROTECT AND BEAUTIFY THE WORLD™ * At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries and reported net sales of $14.8 billion in 2015. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com.
With over 900 retail centers in North America, we continue to grow. Currently we are seeking*Customer Service Reps *to join our team. Within our stores channel, we sell a wide range of architectural coatings and sundry items to industry, builders, contractors, and home owners. Experienced and entry level candidates are welcome to apply! Join a leading team today!
All candidates MUST apply for this position using the following website * www.jobsppg.com
Responsible for the timely and accurate input customer orders on a daily basis which can be received via phone, fax, email or electronic data interchange
Spend a minimum of 80% of available time interacting with customers and entering orders.
Ensure a continuing flow of information to the customer on all aspects of their account including availability, order delivery and invoicing.
Increase incremental volume and distribution efficiency by taking a pro-active sales initiative.
Interface with sales personnel to ensure that customer orders are shipped and PPGAC service level objectives are met or exceeded.
Participate as a member of a self-directed work team in developing team goals that enhance service and look for ways to reduce cycle time.
Adhere to all company policies and procedures including safety and quality.
Duties and Responsibilities:
The customer service function is divided into several teams which service shipments out of multiple distribution centers and plants throughout the U.S. and Canada. Orders are received by telephone, fax, email and electronic data interchange (EDI) from all U.S. and Canadian customers, field sales associates and service associates and are entered into the order entry system for timely shipment from plants and distribution centers. Order volume exceeds 200,000 orders per year for Lucite®, Olympic®, and Pittsburgh Paints® as well as other PPG brands. The routine training of architectural coatings staff is an essential function of this group.
The customer service representatives role is to learn how to help, inform, and represent PPG's customers by processing their orders in a courteous and efficient manner. Furthermore, the incumbents have the opportunity to learn to increase incremental sales whenever possible by suggesting larger and more efficient distribution quantities to customers where applicable. Must learn to respond to questions from all customers, internal and external, about architectural coatings products, services, distribution system or where to buy architectural coatings products. Must also learn to handle the resolution of customer requests promptly and courteously.
The customer service representative needs to become knowledgeable about every aspect of customer service, which includes ERP knowledge, order processing, distribution, product knowledge, sales promotions, financial controls, pricing, and policies and procedures. They must learn to respond to customer concerns related to shipments, credits/re-bills, and returned goods authorization.
The customer service representative must build upon their working knowledge of the architectural coatings policies and procedures, products, sales force strategies, distribution network, manufacturing processes and financial controls to better understand the business unit objectives and thereby enhance their ability to service the customer.
Up to ( 3 ) three years of experience in a Customer Service function is preferred.
Bachelor's Degree is highly preferred.
Excellent oral communication and interpersonal skills are essential in helping the incumbent interact with different levels of the business as well as with external customers.
Personal computing literacy is essential.
Basic skills assessment testing is required!
Bi-Lingual speaking skills such as Spanish or French would be an extreme plus
Work Direction of Others: *
Seeks out the customer relations team leader for assistance in resolving complex customer problems. Follows up with customers and provides written documentation of credit/rebill issues to meet their needs. Embraces the self-directed team concept and facilitates the improvement of team performance in all accountability areas.
All candidates MUST apply for this position using the following website w * ww.jobsppg.com
About Us * PPG Industries’ vision is to continue to be the world’s leading coatings and specialty Products Company. Through leadership in innovation, sustainability, and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. Founded in 1883, PPG has global headquarters in Pittsburgh and operates in nearly 70 countries around the world. Sales in 2014 were $15.4 billion.
PPG Architectural Coatings impressive line-up of residential, commercial, and industrial paint brands offers a wide range of choices to meet everyone's needs – from consumers to interior designers, painting contractors to property managers, and developers to architects.
Join an industry leading company! * Apply today!
- www.ppg.com *
PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.
PPG Industries, Inc. offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG’s affirmative action plan by emailing * email@example.com * .
To read more about Equal Employment Opportunity please see attached links: http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf https://www.dol.gov/ofccp/pdf/EO13665PrescribedNondiscriminationPostingLanguageJRFQA508c.pdf https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf
Organization: *Architectural Coatings N.A.
Title: Customer Service Representative
Location: Pennsylvania-Cranberry-Cranberry Regional Office
Requisition ID: 1600005619