Citi Operations Accounting Senior Supervisor in Dalianwan, China
Primary Location: China,Liaoning,Dalian
Other Location: Asia Pacific
Education: Bachelor's Degree
Job Function: Operations
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 10 % of the Time
Job ID: 16051602
Ops Accounting Sr. Supervisor Position Summary :
Basic to intermediate level of experience and supervises team of professional and/or staff accounting roles.
Applies analytical skills and knowledge of data analysis tools and methodologies as they pertain to Operations Accounting.
Typically deals with variable issues with potential broader business impact
Key Roles and Responsibilities
Role supports the Operations Management Committee (OMC) member in overseeing the entire process of reviewing and compliancing
invoices in accordance with Citi's Expense Policy while ensuring that Service Level Agreements are achieved to
maintain customer satisfaction.
Role may be involved in special projects to support management and site deliverables that would benefit the center in general.
Assists the OMC in ensuring that production is performed and executed within Service Level Agreement (SLA)
to maintain customer satisfaction
As Subject Matter Expert (SME), the Team Lead mentors, coaches, trains, and oversees progress of junior
Team Members, and assists them in addressing production-related concerns, as well as issues with customers
Assists the OMC in capacity planning and batch allocation to ensure that no disruption in the process will occur
Leads or participates in regional or in-country projects that promote innovation in the work station, cost savings,
voice of the employees and as a workplace of choice
Provides regular performance feedback to the OMC that adds value to the personal and professional growth of the
Team Members, and is beneficial to the improved performance of the production team
Biz Operations - Helps OMC monitor issues raised and encountered in production, and review & deliver error reports against
Provides second level checking of invoices reviewed by Team Members
prior to approving for payment
Confirms rejections of invoices for non-adherence to expense policies and adequate documentation
requirements, therefore deferring payment of such expense until the appropriate level of approval
or proper documentation is obtained
Conducts regular reviews of outstanding rejections and escalates to business seniors/Fincon on a monthly basis
Coordinates with the Payments Team on any special payment arrangement (i.e. Telegraphic transfers, draft payments,
manual checks, etc)
Generates ad hoc reports and production metrics analysis reports for management reporting
Coordinates trainings of customers to educate them on payment service products, features, policies and tools
Performs testing for system enhancements or resolutions to ensure that updates/changes will not disrupt the
production process once implemented
Conducts / participates in customer calls, as needed
Risk and Control - Performs regular checks and verifies that all the DCFC’s are properly followed and adhered to
Assists the OMC in the creation of the COB plan for the unit and ensuring an effective back-up system within the group
Performs regular checks on Unaccounted Invoices/Hold Reports to ensure that processed invoices
are validated on a timely basis
- Handles ad hoc assignments as required by management
Opportunity to interact with Seniors, both internal and external, for production updates, service feedback, and issues resolution
Regularly coordinates with country customers to clarify transactions claimed in through Web or the Manual T&E system
Job Requirements / Qualitications :
- 4 Years College
- Minimum Experience 2 - 4 years
- College degree holder
Experience working in cross-cultural global teams
Project-related experience desirable
Is considered as a subject matter expert (SME) of the various activities in the Invoice Processing Operations
Proficient in the use of office applications (MS Office, MS Word, MS Excel, MS Powerpoint)
Must be proficient in Procure to Pay (P2P)
Excellent Thai and English written & verbal communication skills
Knowledge in foreign languages is an advantage (eg Mandarin, German, etc.)
Effective analytical and mentoring skills
Effective time management, documentation and organizational skills
Good problem-solving skills; is able to grasp complex issues and provide solutions
Good interpersonal skills and stakeholder management skills
Able to rapidly learn technical and business techniques and knowledge
Ability to discern a situation and escalate as needed
Able to lead and motivate people
Action-oriented, logical and rational
Analytical and organized, with attention to detail
Independent, self-motivated, and is able to work with minimal supervision
Client-focused for exemplary customer service
Is courteous and diplomatic when communicating with Citi stakeholders
Flexible and team-oriented, willing to learn and share experience with other team members
Has sense of urgency
Willing to work on shifts (eg day shift, night shift, mid shift)
Licenses or Certification
Certified Public Accountant (preferred but not required)
Others - Skills Required :
Problem Solving - Examines ability to creatively resolve or determine appropriate solutions
Uses common sense and defined procedures to complete tasks in straightforward situations with supervision.
Uses judgment based on practice and precedence with supervision.
Selects appropriate alternative sources of information and utilizes them to evaluate situations, with supervision.
Analytical thought needed to resolve issues in a variety of complex situations, without supervision .
Requires use of conceptual and innovative thinking (i.e., identifying solutions).
Primarily on a Citigroup basis.
Nature of Impact - Examines the degree to which the job affects the business (i.e., directly talking to customers, supervising work
that is sent to client, making decisions on what will be available to customers).
mpact is limited to self and/or project team.
Directly impacts the quality of services provided by self or others.
Impacts quality, timeliness of results, planning and revenues or budget.
Routinely impacts quality, timeliness of results, planning and revenues or budget; frequently sets policies and procedures.
Courtesy and tact is a significant part of the job in the exchange of information within the department.
Developed communication skills to exchange complex information.
Communicates sensitive information, modifies beliefs or opinions within a Division.