Citi Operations Accounting Senior Supervisor in Dalianwan, China

  • Primary Location: China,Liaoning,Dalian

  • Other Location: Asia Pacific

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 16051602


Ops Accounting Sr. Supervisor Position Summary :

  • Basic to intermediate level of experience and supervises team of professional and/or staff accounting roles.

  • Applies analytical skills and knowledge of data analysis tools and methodologies as they pertain to Operations Accounting.

  • Typically deals with variable issues with potential broader business impact

Key Roles and Responsibilities

  • Role supports the Operations Management Committee (OMC) member in overseeing the entire process of reviewing and compliancing

  • invoices in accordance with Citi's Expense Policy while ensuring that Service Level Agreements are achieved to

  • maintain customer satisfaction.

  • Role may be involved in special projects to support management and site deliverables that would benefit the center in general.


  • Assists the OMC in ensuring that production is performed and executed within Service Level Agreement (SLA)

  • to maintain customer satisfaction

  • As Subject Matter Expert (SME), the Team Lead mentors, coaches, trains, and oversees progress of junior

  • Team Members, and assists them in addressing production-related concerns, as well as issues with customers

  • Assists the OMC in capacity planning and batch allocation to ensure that no disruption in the process will occur

  • Leads or participates in regional or in-country projects that promote innovation in the work station, cost savings,

  • voice of the employees and as a workplace of choice

  • Provides regular performance feedback to the OMC that adds value to the personal and professional growth of the

  • Team Members, and is beneficial to the improved performance of the production team

  • Biz Operations - Helps OMC monitor issues raised and encountered in production, and review & deliver error reports against

Team Members

  • Provides second level checking of invoices reviewed by Team Members

  • prior to approving for payment

  • Confirms rejections of invoices for non-adherence to expense policies and adequate documentation

  • requirements, therefore deferring payment of such expense until the appropriate level of approval

  • or proper documentation is obtained

  • Conducts regular reviews of outstanding rejections and escalates to business seniors/Fincon on a monthly basis

  • Coordinates with the Payments Team on any special payment arrangement (i.e. Telegraphic transfers, draft payments,

  • manual checks, etc)

  • Generates ad hoc reports and production metrics analysis reports for management reporting

  • Coordinates trainings of customers to educate them on payment service products, features, policies and tools

  • Performs testing for system enhancements or resolutions to ensure that updates/changes will not disrupt the

  • production process once implemented

  • Conducts / participates in customer calls, as needed

  • Risk and Control - Performs regular checks and verifies that all the DCFC’s are properly followed and adhered to

  • Assists the OMC in the creation of the COB plan for the unit and ensuring an effective back-up system within the group

  • Performs regular checks on Unaccounted Invoices/Hold Reports to ensure that processed invoices

  • are validated on a timely basis


  • Handles ad hoc assignments as required by management

Interactions :

  • Opportunity to interact with Seniors, both internal and external, for production updates, service feedback, and issues resolution

  • Regularly coordinates with country customers to clarify transactions claimed in through Web or the Manual T&E system


Job Requirements / Qualitications :

  • 4 Years College

Working Experience:

  • Minimum Experience 2 - 4 years


  • College degree holder


  • Experience working in cross-cultural global teams

  • Project-related experience desirable

  • Is considered as a subject matter expert (SME) of the various activities in the Invoice Processing Operations

  • Proficient in the use of office applications (MS Office, MS Word, MS Excel, MS Powerpoint)

  • Must be proficient in Procure to Pay (P2P)


  • Excellent Thai and English written & verbal communication skills

  • Knowledge in foreign languages is an advantage (eg Mandarin, German, etc.)

  • Effective analytical and mentoring skills

  • Effective time management, documentation and organizational skills

  • Good problem-solving skills; is able to grasp complex issues and provide solutions

  • Good interpersonal skills and stakeholder management skills

  • Able to rapidly learn technical and business techniques and knowledge

  • Ability to discern a situation and escalate as needed


  • Able to lead and motivate people

  • Action-oriented, logical and rational

  • Analytical and organized, with attention to detail

  • Independent, self-motivated, and is able to work with minimal supervision

  • Client-focused for exemplary customer service

  • Is courteous and diplomatic when communicating with Citi stakeholders

  • Flexible and team-oriented, willing to learn and share experience with other team members

  • Has sense of urgency

Working Hours

  • Willing to work on shifts (eg day shift, night shift, mid shift)

  • Licenses or Certification

  • Certified Public Accountant (preferred but not required)

Others - Skills Required :

  • Problem Solving - Examines ability to creatively resolve or determine appropriate solutions

  • Uses common sense and defined procedures to complete tasks in straightforward situations with supervision.

  • Uses judgment based on practice and precedence with supervision.

  • Selects appropriate alternative sources of information and utilizes them to evaluate situations, with supervision.

  • Analytical thought needed to resolve issues in a variety of complex situations, without supervision .

  • Requires use of conceptual and innovative thinking (i.e., identifying solutions).

  • Primarily on a Citigroup basis.

  • Nature of Impact - Examines the degree to which the job affects the business (i.e., directly talking to customers, supervising work

  • that is sent to client, making decisions on what will be available to customers).

  • mpact is limited to self and/or project team.

  • Directly impacts the quality of services provided by self or others.

  • Impacts quality, timeliness of results, planning and revenues or budget.

  • Routinely impacts quality, timeliness of results, planning and revenues or budget; frequently sets policies and procedures.

Interpersonal Skills

  • Courtesy and tact is a significant part of the job in the exchange of information within the department.

  • Developed communication skills to exchange complex information.

  • Communicates sensitive information, modifies beliefs or opinions within a Division.