McLane Customer Service Representative - mid October (Thurs-Mon, 730am-3pm) in Dallas, Texas
MBM has been serving the foodservice industry since 1947. Today, MBM services customers coast to coast as well as internationally. As one of the nation’s premier systems distributors we deliver customized foodservice solutions to more than 29 multi-unit chain restaurants. From 34 strategically located distribution centers across the U.S. We deliver excellence one customer at a time, to 15,000 locations and more than 27,000 deliveries each week.
Based in Rocky Mount, North Carolina, MBM is a wholly owned subsidiary of McLane Company, Inc.®.
Full Time, Thursday through Monday, 730am-3pm
position not to begin until Mid October
Consistently provide the most efficient and friendly service to the customer with each and every customer contact. Handle all opening orders for the Center 's accounts. Issue credits, pick-ups, and charge back adjustments on items for Center 's accounts when necessary. Handle all delivery requests, add-ons, and deletions from orders for Center 's accounts. Keep an active involvement with Supply Chain Services on new and discontinued products and problem situations, which might arise with merchandise. Prepare invoices and contact appropriate warehouse people for miscellaneous billing when necessary and prepare invoices. Handle incoming calls to the department in a friendly and helpful way. Assist driver/representatives when situations arise on routes. Should be knowledgeable of all special and automatic shipments for accounts. Complete vendor credit authorization forms on damaged and un-saleable goods due to vendor problem and forward to the Credit Specialist in the Corporate Office
High school graduate or GED equivalent.
Strong inter-personal and customer service skills.
Good planning and organizing skills.
Excellent communication skills (verbal & written).
Proficient in Microsoft Software Package (Outlook/Word/Excel).
Ability to handle multiple tasks.
Candidates must pass a background check, drug screen and other job requirements.
MBM is an EOE AA M/F/Vet/Disability .