Convergys SQL Support Engineer in Dallas, Texas

Job Title:

SQL Support Engineer

Job Description

Do you think and dream big? Do you want to work with cutting edge Microsoft technologies?

Convergys is a global leader in enterprise technical support. Our talented team delivers a unique mix of engineers, analytics, and technology solutions. 9 out of the top 10 Fortune 500 technology companies trust Convergys with their most important assets: their customers and product support.

What you will be responsible for:

  • Help manage the ever-growing information needs our clients

  • Serve as an advanced technical resource that can act as an advocate for our customers

  • Communicate with business clients via telephone and written correspondence regarding technical questions and issues related to SQL Server technologies.

  • Resolve SQL Server issues related to TSQL programming, data integrity/corruption, backup/restore, setup/upgrade and add/remove components, Database mirroring, Cluster failover analysis, hangs or unresponsive servers, SQL Server administration tools, auditing issues, database maintenance plans and exceptions (access violations/AVs, Dr. Watson) related to SQL Server for SQL On-Premise and in Windows Azure Virtual Machine (IaaS) environments.

  • Provide a high level of technical support for SQL engine performance (plan forcing and plan guides, index tuning, query plans/tuning), performance tools (profiler, Nexus, SQLDiag, Database Engine Tuning Advisor), concurrency (locking), memory and SQL OS (SOS). It also supports replication, memory, service broker, DTS, notification services and full text search for SQL On-Premise and in Windows Azure Virtual Machine environments (IAAS).

  • Serve as an expert related to issues internal to Azure SQL Database (including customer databases on Premium SKU). This includes query performance, TSQL syntax, query performance, throttling, Management Portal, Management Studio, administration, data loss, failover and customers using the Import/Export service plus BACPAC errors.

The skills that will help you succeed:

  • Ability to hit the ground running.

  • Self-driven learner, ability to learn through self-paced content/instruction.

  • Understanding of technology and industry issues that impact business units and IT organizations within mid to large enterprise organizations

  • Desire to expand your career horizons and work with cutting-edge technology

  • Proven ability to perform complex analytical tasks with minimal supervision

  • Analytical yet creative

  • Genuine desire to help people be at their best

  • Passionate about technology and helping others

The technical experience that will help you succeed:

  • SQL DBA experience which includes disaster recovery, clustering, SSIS\DTS, Replication, and Query Performance Tuning

  • SQL Server 2008 or newer version, as well as Windows Server 2008 or new version.

  • Demonstrated understanding of the best practices in topology, configuring and performance optimization

  • Performance tuning, DMVS and relational database design, such as architecture, table and indexes structures and how they work.

  • T-SQL language, Triggers, Stored Procedures and Functions

  • Capacity planning and sizing SQL Server environments

  • Experience in high availability configurations with Failover Clustering and AlwaysOn features.

  • Experience with Relational Database management systems and concepts

  • Experience in systems development, network operations, software support or I.T. consulting.

  • Oracle or other database systems If you’re ready to find out how far your talent can take you, then apply to join our Convergys Engineering team in Dallas today.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.


USA, Dallas, TX

Language Requirements:


Work Experience:

Time Type:

Full time

Who We Are

At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people.

For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers.

For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

Build Your Career With Convergys

When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!

Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team.

Convergys has careers available in 31 countries at 150+ locations.

Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work.