Convergys Trainer in Dallas, Texas

Job Title:


Job Description

The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Convergys in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program.

Essential Functions/Core Responsibilities

• Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment

• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts

• Evaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager

• Accountable for achieving individual training performance metrics

• Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs

• Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations

• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.

• Assist Training Manager in skills assessment of training staff through classroom monitoring and feedback

• Produce training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aides

• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, surveys, and revises programs based on results of evaluations

• Recommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality results

• Participate and contribute to the continuous learning culture, department policies and procedures

• Maintain knowledge on changes to client products, services, policies, and procedures

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred

• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)

• Strong communication skills, both written and verbal

• Proficient in Microsoft Office

• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables

• Self-starter, sense of urgency, and works well under pressure

• Strong attention to detail

• Sense of professionalism and ability to develop relationships

Career Level Description

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.


USA, Dallas, TX

Language Requirements:

Time Type:

Full time2016-10-24-07:00

Who We Are

At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people.

For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers.

For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

Build Your Career With Convergys

When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!

Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team.

Convergys has careers available in 31 countries at 150+ locations.

Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work.