Citi Vice President, Experience Designer in Dallas, Texas

  • Primary Location: United States,Texas,Dallas

  • Education: Bachelor's Degree

  • Job Function: Marketing

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 16031023


Are you passionate about designing remarkable customer experiences that leverage technology in productive and meaningful ways? Do you want to help grow an iconic, global brand that enables millions of people to accomplish amazing things?

As an Vice President, Experience Designer at Citi, you will combine your passions for digital innovation, conceptual thinking, pixel-perfect design, and flawless delivery to create omni-channel brand experiences. You will establish the conceptual and stylistic direction for experiences and collaborate with photographers, illustrators, digital artists, writers, information architects and developers. You will work directly with the internal stakeholders to understand what drives their business, reach a shared vision of how to solve their problems while serving their customers, and ultimately to help them to succeed. You will be mentored and/or supervised by experienced creative leaders on projects and expected to coach and inspire other creatives on a regular basis.

You will be expected to lead by example by constantly developing your own craft skills and stay ahead of new design trends and techniques. You will also be empowered to build trusted relationships with internal stakeholders through regular engagement and creative presentations.

The responsibilities of a Vice President, Experience Designer include:

  • Invent and inspire customer experiences and user flows that are radically consistent, curiously easy, and body by design

  • Partner with Creatives, Strategists and Project Managers and other team members to develop effective, and bold by design.

  • Have a deep understanding of the Citi product offering, the market in which Citi operates, and the target customers.

  • Review and Interpret creative briefs along side members of your experience design team

  • Understand customer goals, business requirements, technical constraints, and be able to work within project parameters.

  • Embrace and apply Design Thinking principles with agile methods

  • Develop original design concepts and manage the design project through execution.

  • Capable of designing three unique creative solutions to one problem in a hands-on manner – and, then, able to objectively filter and evolve the best ideas.

  • Confidently present project objectives, insights, and creative solutions persuasively to internal stakeholders

  • Skilled at concepting, illustrating, art directing and managing photo shoots.

  • Skilled at presenting objectives, design approaches, and creative solutions to stakeholders in an articulate and persuasive manner.

  • Interpret stakeholder feedback and communicate feedback to the design team.

  • Experiment with new tools and techniques and share your learning.

  • Engage in all aspects of the project.

  • Motivate, mentor and inspire other members of the team.

  • Stay abreast of industry trends and best practices in order to facilitate discussions and guide the decision making process to project objectives.

  • Demonstrate thought leadership through participation at industry conferences.


Experience and requirements:

·At least 7+ years experience designing rich interactive brand, campaign and ecommerce experiences. Print/offline experience is preferred.

·Associates or Bachelor's Degree in Graphic Design, New Media or related field.

·Portfolio that represents a wide range of design styles, diverse projects and a clear personal aesthetic.

·Intimate knowledge of Sketch, Photoshop, Illustrator, and InDesign. HTML, CSS, and javascriptis a differentiator.

·Impressive design, conceptual thinking, and typography skills.

·Advanced understanding of interaction design, site architecture, and designing intuitive user interfaces and navigation.

·Understand the possibilities and limitations of web technologies. Knowledge of mobile platforms.

·Excellent written and verbal communication skills

·Impressive communication/presentation skills, including the ability to sell ideas to varying audiences.

·Proven leadership and management skills.

·Strong organization and time management skills.

·Exceptional attention to detail.

·Ability to rapid prototype creative concepts is a plus.

·100% Reliable

About You

·You posses a strong curiosity and desire to make the complex clear.

·You always keep the end-user in mind when designing a solution.

·You have the ability to learn from mistakes and a willingness to revisit past solutions for further improvements.

·You have a collaborative working style; focused on getting the best solution rather than your solution.

·You are open, honest and direct in your approach to feedback and asking for assistance.

·You are flexible, steady under pressure, and willing to switch gears quickly.

·You are organized, self-directed, efficient and able to manage complex projects in a timely manner.

·You are detailed oriented and can find clarity despite ambiguity.

·You have superior written and verbal communication skills and are comfortable presenting.