Convergys Windows Reliability Engineer in Dallas, Texas

Job Title:

Windows Reliability Engineer

Job Description

Do you think and dream big? Do you want to work with cutting edge Microsoft technologies?

Convergys is a global leader in enterprise technical support. Our talented team delivers a unique mix of engineers, analytics, and technology solutions. 9 out of the top 10 Fortune 500 technology companies trust Convergys with their most important assets: their customers and product support.

What you will be responsible for:

  • Help manage the ever-growing information needs our clients

  • Serve as an escalation resource for Microsoft Tier 2 premier support center advanced

  • Serve as an advanced technical resource that can act as an advocate for our customers

  • Communicate with business clients via telephone and written correspondence regarding technical questions and issues related to Windows Client and Server technologies.

  • Document, install, configure, and maintain Microsoft Windows based applications and services to include; Microsoft Active Directory 2008 R2 (and newer), , File and Print Services for Windows 2008 R2 (and newer), and Microsoft Distributed File System (DFS) 2008 R2 (and newer).

  • Manage and support enterprise desktop deployment and management systems.

The skills that will help you succeed:

  • Ability to hit the ground running.

  • Self-driven learner, ability to learn through self-paced content/instruction.

  • Understanding of technology and industry issues that impact business units and IT organizations within mid to large enterprise organizations

  • Desire to expand your career horizons and work with cutting-edge technology

  • Proven ability to perform complex analytical tasks with minimal supervision

  • Analytical yet creative

  • Genuine desire to help people be at their best

  • Passionate about technology and helping others

The technical experience that will help you succeed:

  • Windows 2008 R2 File Server and Windows 7 Clients

  • Windows 2012 Server

  • Remote desktop protocols

  • Advanced knowledge of Windows Management Instrumentation architecture

  • Advanced knowledge of Remote Desktop Server Architecture

  • Advanced knowledge of Windows Print Architecture

  • Strong understanding of virtual Server Architecture


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.


USA, Dallas, TX

Language Requirements:


Work Experience:

Time Type:

Full time

Who We Are

At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people.

For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers.

For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

Build Your Career With Convergys

When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!

Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team.

Convergys has careers available in 31 countries at 150+ locations.

Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work.