The Hospitals of Providence Surgery Coordinator for DMC Heart & Vascular in Detroit, Michigan

General Summary: A non-exempt medical office position responsible for coordinating and managing all functions of surgeries and coordinating post-surgery care.

Essential Job Responsibilities:

  1. Assist with triage of the surgical candidates when needed.

  2. Work with hospitals to obtain information as required for surgery scheduling.

  3. Educate patients about planned surgery.

  4. Obtain insurance authorizations as required by individual plans.

  5. Obtain all necessary paperwork and ensure it is completed in a timely manner.

  6. Work in concert with surgeons to obtain medical clearances and preoperative testing as required by hospital protocol.

  7. Elicit assistance from manager and surgeons when issues of assessment and/or decision points present that are outside scope of practice

  8. Assist in other functions of the physician practice as needed

Education: High school diploma/GED required with completion of Medical Assisting Program strongly preferred.

Certification : Prefer certification in at least one of the following: Medical Assisting or other related healthcare management/administration certification.

Experience: Must have a minimum of 5 years of experience working in a physician office with previous surgery scheduling experience strongly preferred.

Other Requirements: None

Performance Requirements:


  1. Knowledge of surgical procedures and process.

  2. Understanding of documentation required for surgery scheduling.

  3. Knowledge of the purposes, organization, and policies of the local community's health systems sufficient to interact with other health care providers.

  4. Knowledge of the policies and procedures of a clinic sufficient to provide effective patient care.


  1. Skill in problem solving.

  2. Skill in computer hardware and software use.

  3. Skill in verbal and written communication.

  4. Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.

  5. Skill in analyzing situations accurately and taking effective action.

  6. Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.

  7. Skill in organizing work, making assignments, and achieving goals and objectives.

  8. Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.


  1. Ability to multi-task, manage details and organize efficiently and effectively.

  2. Ability to read, interpret, and apply policies and procedures.

  3. Ability to set priorities among multiple requests.

  4. Ability to interact with patients, medical and administrative staff, and the public effectively.

  5. Ability to use EMR, other relevant computer hardware and software, telephone, copier, fax machine and other standard medical office equipment.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, calculators, etc.

Work Environment: Position is in a well-lit office environment. Occasional evening and weekend work.

Mental/Physical Requirements: Involves sitting approximately 75 percent of the day, walking or standing the remainder, using computers and telephones.

Job: Non-Clinical/Administrative

Organization: DMC Medical Group

Title: Surgery Coordinator for DMC Heart & Vascular

Location: Michigan-Detroit

Requisition ID: 1605051160